Reassign Calls between Support Departments (tsclm1215m000)

Use this session to reassign a range of calls from one service center to another. You can only reassign a range of calls with the status Registered, Assigned, and In Process.

If the reassigned service center has only one employee, this employee is the support engineer for the calls that LN reassigns, and the status of the calls changes to Assigned. If the status of the calls that LN reassigns is Assigned, the status remains Assigned.

If the reassigned service center has more than one employee, the status of the calls changes to Registered. If the status of the calls to be reassigned is Registered, the status remains Registered.

Tabs

Use the fields on the Selection tab to specify:

The selection range of such main selections as the call number and the status.
The service centers involved in the reassignment action.

Use the fields on the Options tab to specify the selection range of such options as the reported time and the actual priority.

Field Information

Assigned: The support department to which the selected range of calls is currently assigned.
Description: If this check box is selected, the call has an associated solution text.
Reassigned: The service department to which you want the selected range of calls to be reassigned.
Reassigned: If this check box is selected, the call has an associated solution text.