Call Invoicing (tsclm1105s000)

Use this session to invoice a call.

Note:

To create pro forma invoice for the call, you can use the Pro Forma Invoices option from the Print option on the Action menu. The Process Service Order Pro Forma Invoices (tssoc2291m000) session is displayed to process the pro forma invoices for the calls.
To view the Pro Forma Invoicing Workbench (cisli3640m000), you can use the Pro Forma Invoices from the Reference menu.

Field Information

Call

The number that identifies the call that must be invoiced.

Status

The status of the call.

If you want to invoice the call:

The status of the call must be Solved.
The sold-to business partner must be specified.

Costed

If this check box is selected, the invoice is created and the costs for the call are posted to Invoicing .

Call Time Units

The number of call-time units for which costs will be calculated. The number of call-time units are calculated based on the actual time spent on the call.

Currency

The sales price currency.

Sales Price

The sales price for one unit of the call-time unit. The sales price is calculated based on the time spent for the call.

Unit Cost Currency

The currency in which the unit cost is expressed.

Unit Cost

The cost incurred in solving the call.

Total

The total costs for the call.

Warranty

If this check box is selected, a warranty applies.

Sales Amount Warranty

The sales amount covered by the warranty.

Contract

If this check box is selected, a service contract applies.

Sales Amount Service Contract

The sales amount that is covered under a valid and active service contract.

Tax Classification

An attribute of order header and order lines that you can use to define tax exceptions for the transactions. LN retrieves the default tax classification from the invoice-from and invoice-to business partners.

Note:

For example, you can use the tax classification to indicate the following:

Payment to an invoice-to business partner is subject to withholding tax and social contributions.
Business partners that have the same tax aspects for your company, for example, subcontractors or agents, must be grouped.
Tax must be paid in a country other than the home country of the sales office or service office.

Description

The description or name of the code.

Exemption Certificate

The tax exemption certificate number.

Exemption Reason

The reason why the sold-to business partner or your company is exempt from sales tax.

You can link a text to the reason code for a purchase tax exemption for a tax code and country combination in the Tax Exemptions for Purchase (tcmcs1560m000) session. LN prints the text on orders and invoices. You can link several tax exempt reasons with various texts to a single tax code by country combination.

If you use a tax provider, you must define tax exemption reasons. LN prints the exempt reasons on the sales invoices.

Sales Amount Goodwill

The sales costs that cannot be covered or the additional costs.

Sales Amount Call Invoicing

The total sales amount for the services provided by the call center. This amount is initially calculated from the time units and the labor rates, however, you can change the values. If you change the sales amount, the other costs will be updated.

After the discounts are taken into account, the net amount will be invoiced to the business partner.

Discount Percentage

The discount percentage that can be given to the business partner. The discount percentage is calculated from the sales invoice amount.

Number

The financial company for which the invoice will be created.

Sales Invoice Transaction Type

transaction type

Sales Invoice Document Number

The sequence number that is created for the invoice.

Discount Amount

The discount amount that is given to the invoice-to business partner.

Invoice Date

The date on which the invoice is created for the business partner.

Net Installment Amount

The invoice amount minus the discount amount.

Print on Invoice

The print options for the cost line when the invoice amount is zero.

Note:

When the field is set to No Invoice, Invoice costs are considered as goodwill
If the field is set to 'No Invoice' after the line is costed, the available invoice line in Invoicing is deleted.

Allowed values

Yes: The cost line is printed on the invoice when the invoice amount is zero.
No: The cost line is not printed on the invoice when the invoice amount is zero.
No Invoice: Invoice is not created for the cost line when the invoice amount is zero.
Not Applicable

Tax Amount

The total tax amount that is invoiced to customer.

Coverage Time

The date and time until which the coverage is applicable.

Cost Component

The cost component that is used to register the costs for this call.

Note: You must enter the cost component for calls in the Call Parameters (tsclm0100m000) session.

Description

The description of the cost component.

Tax Code

The tax code of the service call.

The tax code indicates the amount of tax that will be charged if a call is invoiced to the business partner.

Description

The description of the tax code.

Posting Date

The date on which a financial transaction is created for the call costs.

Sales Type

Sales types enable you to post the various types of sales invoices to various control accounts.

Description

The description of the Sales type.

Price Origin

The origin of the sales price.

Allowed values

Other: The default value for all other situations such as prices from price book, item service data and so on.
Contract: If a contract term is found for the material line based on the pricing contract of the service order or activity.
Manual: The price origin is set to manual after the price or price unit is changed by the user.
Master Routing: The price origin is set to master routing, if the price is retrieved from the master routing and not from the pricing contract.
Routing Option: The price origin is set to routing option, if the price is retrieved from the routing option and not from the pricing contract.
Reference Activity: The price origin is set to reference activity, if the price is retrieved from the reference activity and not from the pricing contract.
Travel Rate Book: The price origin is set to travel rate book, if the price is retrieved from the travel rate book and not from the pricing contract.
Item Service Data: The price origin is set to Item Service Data, if the price is retrieved from the Item Service Data and not from the pricing contract.
Default Price Book: The price origin is set to Default Price Book, if the price is retrieved from the Default Price Book and not from the pricing contract.
Price Structure: The price origin is set to Price Structure, if the price is retrieved from the Price Structure and not from the pricing contract.
Not Applicable