Creating maintenance sales orders

You can create maintenance sales order headers to identify the general and financial details of your business partner. You can define, modify, or view maintenance sales orders in the Maintenance Sales Orders (tsmsc1100m000) session.

You can create and modify maintenance sales orders lines for sales orders in the Maintenance Sales Order (tsmsc1100m100) session.

You can also define maintenance sales order lines on the serialized items, generic items, or on labels. Labels enable you to handle the repair of items not listed in the application’s data. The incoming defect item is assigned a label, which is stored in the maintenance sales order line in the label field. The label can then be used to identify the item throughout the maintenance work cycle.

Coverage lines are the lines that store the information on the costs incurred, amounts to be invoiced, and the amounts covered by the applicable contract and/or warranty. Most coverage lines are added through the maintenance sales order process, but can also be entered manually to register additional costs.

You can view, modify, and enter coverage lines directly in the Maintenance Sales Order - Coverage Lines (tsmsc1120m000) session. You can also access the coverage lines from the Specific menu of the Maintenance Sales Orders (tsmsc1100m000) or Maintenance Sales Order - Part Lines (tsmsc1110m000) sessions, or from the Coverage Lines tab of the Maintenance Sales Order (tsmsc1100m100) session.