Maintenance Sales Orders

Maintenance sales orders are sales agreements that specify the customer to whom the services are offered and other relevant details of the sales. Maintenance sales orders can consist of multiple line items. Information about the ship-to business partner are must for the delivery of repaired, loan, or replacement goods. Similarly, the details of invoice-to and pay-by business partners are required for invoicing the business partner.

Maintenance sales orders can be entered directly upon receipt of a customer request or can result from a transferred call, which can happen if the Call Management module registers the customer request. The first set of processes in regard to RMA tracking is to enter and provide details in the maintenance sales orders.

The following modules are closely related to the functioning within the Maintenance Sales Orders module:

  • Call Management (CLM)

    Maintenance sales orders can originate from a transferred call. A call can be transferred to an existing maintenance sales order or can result in a new maintenance sales order.

  • Work Control System (WCS)

    All maintenance sales orders with Part Maintenance lines will result in a work order. Work order execution is closely linked with the costing or invoicing of the maintenance sales order.

  • Configuration Management (CFG)

    Maintenance sales order lines contain the details of the parts defined in the configuration details, in the form of serialized items and Installation groups.

  • Master Data Management (MDM)

    Maintenance sales order and lines contain the service department responsible for processing the order, the service type, and the coverage type, as well as the items that are handled in the order.

  • Contract Management (CTM)

    Maintenance sales order lines can be covered by contracts and warranties, if applicable.

  • Central Invoicing (CI)

    Processed maintenance sales orders can be sent to Central Invoicing for billing.

  • General Ledger (GLD)

    All costs and revenues of the maintenance sales orders are posted to general ledger.