To cancel maintenance sales orders

Use the Cancel Maintenance Sales Order - Item Line (tsmsc1210m000) session to cancel a maintenance sales order, including all the order's order lines, or a single maintenance sales order lines. You must enter a cancel reason and cancel date. Additional cancel text is optional.

To cancel a sales order (line) you must make sure that:

• No actual costs and revenues are recorded on this sales order or sales order line.
• The status of the order and the related item lines must beIn Process.
• The status of all item lines must be Canceled.
• The reason code, cancel text, and cancel date are filled on the sales order.

If you cancel a maintenance sales order, the following applies:

• LN changes the status of the sales order activity to Canceled.
• LN cancels the materials that are allocated for the sales order.
• LN cancels the warehouse orders that are created for the sales order, if the items/materials are not issued or received yet. If the items/materials are issued or received, return deliveries are created (warehouse orders of type Transfer).
• If you create the sales order from a call, LN changes the status of the call to Solved.
• If tools are required to carry out the sales order, the tool requirements are removed from the Estimated Tool Requirements (titrp0111m000) session.