Templates for external service order documents
To create a template for external service order documents, take the following steps:
- Start the Service Order Parameters (tssoc0100m000) session.
- Click the Orders tab.
- Click Text Editor button. The Texts dialog box appears.
- Select the appropriate template item:
- Acknowledgement sheet template
- Appointment sheet template
- Repair report template
- Define the template with the variables supported in the selected template item, as listed below.
- Save the template and exit.
Template variables
Variables for the contact of Installation group:
$conf.titl | Title |
---|---|
$conf.init | Initials |
$conf.bfsn | Before Surname |
$conf.surn | Surname |
$conf.suff | Suffix |
$conf.name | Name |
Variables for the contact of the sold-to business partner:
$conf.titl | Title |
---|---|
$conf.init | Initials |
$conf.bfsn | Before Surname |
$conf.surn | Surname |
$conf.suff | Suffix |
$conf.name | Name |
$curr.date | System Date while printing |
$order | Order Number |
$ordr.desc | Order Description |
$clus | Installation group Code |
$clus.desc | Installation group Description |
$project | Project |
$project.desc | Project Description |
$svcn.desc | Service department Description |
$engineer | Service engineer |
$duration | Duration of Service Order |
$unit | Unit of Duration |
$appo | Appointment (yes/no) |
$el.st.tm | Earliest Start Time |
$pl.st.tm | Planned Start Time |
$pl.fn.tm | Planned Finish Time |
$lt.fn.tm | Latest Finish Time |
$employee | Sales Employee |
$empl.dep | Sales Employee Department Description |
$empl.tel1 | Sales Employee Telephone 1 |
$empl.tel2 | Sales Employee Telephone 2 |
$empl.mail | Sales Employee E-mail |
$refa | Reference A |
$refb | Reference B |
$contract | Contract Code |
$cntr.desc | Contract Description |
$city1 | City 1 of Company |
$city2 | City 2 of Company |
$numb.app | Number of Appendices (applicable for repair reports) |
Example
Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date
Dear customer,
Please be informed that the service order $order $ordr.desc must be carried out on the $pl.st.tm.
This service order will be carried out for the Installation group: $clus - $clus.desc.
This service order is part of the $project $project.desc project.
The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished.
This order falls financially under contract $contract $cntr.desc.
Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail
Detailed information:
Appointment: $appo
Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm
Reference A: $refa Reference B: $refb