Priorities (tcmcs0170m000)

Use this session to maintain some of the priorities.

The priorities defined using this session can be linked to business partners. In the Service package these priorities are used as a customer-priority factor.

Other types of priorities for specific use, for example, sales-order priorities or production-order priorities, are defined in the different LN packages.

Note: If you have started this session by zooming, you can only find and select a record.

Field Information

Page Response Time [min]

The page response time, which is used in Service . The time, in minutes, within which the service engineer must react to a page message connected with a service call that has the corresponding priority. If the engineer has not reacted to the message before the page response time has expired, alternative actions can be taken.

If no priority code is assigned to the call or no page response time is specified for the priority code, LN uses the default page response time that you specified in Service .

Note: This page response time value is the default value of the Paging Interval [min] field in the Dispatch Control (tssoc2105m009) session.