Updating Physical Breakdown through Service Order Materials
This functionality is available in Mobile Service with LN 10.5 and higher version as well as LN CE. In LN physical breakdowns can be updated based on removed, replaced, and newly installed materials registered on the service order.
- By opening the physical breakdown page in the context of a service order and visually adding items to the physical breakdown, removing items from the physical breakdown, and replacing items in the physical breakdown.
- By adding used, returned, or scrapped materials and entering the Replacement For, Parent
Item, Parent Serial Number and
Position fields in the material detail
screen. Refer to the documentation of the material cost session in LN for guidance on how
to set these fields.Note: Remember to click the button on the material in the materials list to confirm the material usage; otherwise, the material change will not be applied to the physical breakdown
- Navigate to the Materials page of the activity for which these materials should be registered.
- Click the Note: You need authorization to view and make changes to physical breakdowns through materials on the service order in Mobile Service. See options and in Service User Templates (tsmdm1160m000) session.
option. This
can be done for a selected material or without selecting a material.
At the top of the page the service order and activity from where the physical breakdown page was opened are shown. The presence of these fields is an indication that the physical breakdown page is opened in a service order context. These fields can be dismissed to show the current physical breakdown. Materials are only added and updated for the service order when the page is in the service order context. When the physical breakdown is not displayed in the service order context any changes done are direct changes to the physical breakdown and no materials will be registered for a service order activity.
- To install an item:
Windows: select the item in the physical breakdown under which the item needs to be installed.
This is the parent item. Click the
option. Specify the required information. Click .Android/iOS: drill down on the parent item under which the item needs to be installed. The item is now shown in the top of the screen. Select option
from the context menu of the item. Specify the required information. Click . - To remove an item:
Windows: select the item in the physical breakdown. Click the
option. Specify the required information. Click .Android/iOS: select option
or from the context menu of the item that you want to remove. Specify the required information. Click . - To replace an item:
Windows: select a removed item in the physical breakdown. Click the
option. Specify the required information. Click .Android/iOS: select option
from the context menu of a removed item. Specify the required information. Click . - To edit an item:
Windows: select the item in the physical breakdown. Click the
, or option.Android/iOS: select option
, , or from the context menu of the item you want to edit. - To undo changes:
Windows: select the item in the physical breakdown. Click the
, or option. - Android/iOS: select option , or from the context menu of the item for which you want to undo changes.
The materials corresponding to the physical breakdown changes will be registered on the service order. These materials can be seen in the Materials screen. Click the back button in the Physical Breakdown screen to go back to the Materials screen. An installed or replaced item results in a used material. A removed item results in a scrapped or returned material.
The physical breakdown changes that are applied in a service order context are actualized once the activities are completed or costed.