Service

In case of multiple logistic companies, depending on the required service functionality several tables from the Service (ts) package can or must be shared between these logistic companies. These table sets assume that the common tables as described for the General Multicompany Setup are also shared between the logistic companies.

R50000 Central Service Resources (KT)

Service resources as service items and service employees can be shared across logistic companies. This table set contains the tables to be shared to have central resource management within Service.

If the following tables are shared, the service department must be left empty:

Service Item data (tsmdm200)
Service Employees (tsmdm140)
Service Cars (tsmdm145)
Service Areas (tsmdm105)
Default Service Item Data (tsmdm205)

Note: The service employees (tsmdm140) can be shared only for information purposes. The employees can account time for any order only in the operational company of the department of the service employee.

R50100 Central Service Install Base (KT)

Installed base information is vital in the Service industry. By sharing the Service Install Base, it would be possible to detail out the sharing of installed base information across different companies.

On a primary level, the installed base consists of Serialized Items, Installation Groups, Installation Group lines, Physical Breakdown structures, Functional elements, and Serialized Item groups (also Reference designators, if applicable).

On a secondary level, it is necessary to share information regarding Work Center & Machines (from Manufacturing package), Usage class, Inspections, and Warranty terms.

This table set contains the tables to be shared to achieve a Central Installed Service Base.

Note:

The serialized items in service (tscfg200) can be shared, but then the department must be left empty.
The installation groups in service (tsbsc100) can be shared, but then the department must be left empty.
If the serialized items in service (tscfg200) are shared, the physical breakdown structures (tscfg210) must be shared also.

R50200 Central Service Reference Activities (KT)

This table set contains the tables to be shared to have central Service Reference Activities, including Master Routings and Routing Options.

Note: Reference Activities (tsacm101) can be shared, but then the service department must be left empty.

R50300 Central Service Inspections Set-up (KT)

To achieve a central set of triggers, tables from this table set must be shared. This central set of triggers specifies which service inspections and preventive maintenance activities are required.

R50400 Central Service Preventive Maintenance Set-up (KT)

The preventive maintenance scenario specifies when which preventive maintenance activity should be executed. By sharing the tables from this table set, the preventive maintenance scenarios are set up centrally.

R50500 Central Rental Equipment

Rental equipment can be used in multiple logistic companies. To support this, the tables from this table set need to be shared.

R54900 Maximum Sharing Service (KT)

This table set contains all tables from the Service (ts) package that can be shared. Tables that are not part of this table set cannot be shared.