Introduction

Excellent service is important to businesses that want to retain their customers' confidence. A good information system can be an advantage in offering such service.

Use the Service package to manage the maintenance, repair, and overhaul of field-based and plant-based products, equipment and systems. Service and maintenance can be provided for many products such as computer equipment, medical equipment, climate control equipment, and automotive products.

The main functions and features of Service are described in these topics:

• Configuration Management
• Territory Planning
• Group Planning
• Field Service
• Depot Repair
• Service Inspection
• Activity Management
• Claim Management