Additional information fields in Service
The use of additional information fields is supported in various database tables in Service.
The table lists the database tables in Service to which you can link additional information fields. The table also contains the corresponding sessions in which you can view and maintain the additional information fields.
Table | Session |
---|---|
tsclm100 Calls | |
tsclm100 |
|
tsclm810 Call History | |
tsclm810 |
Call History (tsclm8510m002) This session is started from the Calls (tsclm1600m100) session. |
tscmm100 Customer Claim | |
tscmm100 |
|
tscmm110 Customer Claim Lines | |
tscmm110 |
|
tscmm112 Customer Claim Delivery Lines | |
tscmm112 | Customer Claim Deliveries (tscmm1112m000) |
tscmm113 Customer Claim Receipt Lines | |
tscmm113 | Customer Claim Receipts (tscmm1113m000) |
tscmm114 Supplier Claim Requests | |
|
|
tscmm200 Supplier Claims | |
tscmm200 |
|
tscmm210 Supplier Claim Lines | |
tscmm210 |
|
tscmm212 Supplier Claim Delivery Lines | |
tscmm212 |
|
tscmm213 Supplier Claim Receipt Lines | |
tscmm213 |
|
tscmm800 Customer Claim History | |
tscmm800 | Customer Claim History (tscmm8100m000) |
tscmm810 Customer Claim Line History | |
tscmm810 | Warehousing Orders History (whinh2550m000) |
tscmm812 Customer Claim Delivery Line History | |
tscmm812 | Customer Claim Deliveries History (tscmm8112m000) |
tscmm813 Customer Claim Receipt Line History | |
tscmm813 | Customer Claim Receipts History (tscmm8113m000) |
tscmm814 Supplier Claim Request History | |
tscmm814 | Supplier Claim Requests History (tscmm8114m000) |
tscmm850 Supplier Claim History | |
tscmm850 | Supplier Claim History (tscmm8150m000) |
tscmm860 Supplier Claim Line History | |
tscmm860 | Supplier Claim Lines History (tscmm8160m000) |
tscmm862 Supplier Claim Delivery Lines History | |
tscmm862 | Supplier Claim Delivery Lines History (tscmm8162m000) |
tscmm863 Supplier Claim Receipt Lines History | |
tscmm863 | Supplier Claim Receipt Lines History (tscmm8163m000) |
tsepp100 Quotes | |
tsepp100 |
|
tsepp110 Quote Lines | |
tsepp110 |
|
tsepp810 Quotes History | |
tsepp810 |
|
tsepp811 Quote Line History | |
tsepp811 |
|
tsmsc100 Maintenance Sales Order | |
tsmsc100 |
|
tsmsc110 Maintenance Sales Order Item Lines | |
tsmsc110 |
|
tsmsc111 Maintenance Sales Order Activity Lines | |
tsmsc111 | Maintenance Sales Order Activity Lines (tsmsc1111m000) |
tsmsc120 Maintenance Sales Order Coverage | |
tsmsc120 | Maintenance Sales Order - Coverage Lines (tsmsc1120m000) |
tsmsc800 Maintenance Sales Order | |
tsmsc800 | Maintenance Sales Order History (tsmsc8100m000) |
tsmsc810 Maintenance Sales Order Item Line History | |
tsmsc810 | Maintenance Sales Order - Item Line History (tsmsc8110m000) |
tsmsc811 Maintenance Sales Order Activity Lines History | |
tsmsc811 | Maintenance Sales Order Activity Lines - History (tsmsc8111m000) |
tsmsc820 Maintenance Sales Order Coverage Line History | |
tsmsc820 | Maintenance Sales Order Line - Coverage Lines History (tsmsc8120m000) |
tssoc200 Service Orders | |
tssoc200 |
|
Service Order Activities (tssoc2511m000) | tssoc210 Service Order Activities |
tssoc210 |
|
tssoc220 Service Order Material Costs | |
tssoc220 |
|
tssoc850 History Service Orders | |
tssoc850 | Service Order History (tssoc8551m000) |
tssoc855 Service Order Activity History | |
tssoc855 | Service Order Activities History (tssoc8552m000) |
tssoc860 Service Order Material Cost History | |
tssoc860 | Service Order Material Cost History (tssoc8555m000) |
tstdm501 After Sales Service Lines | |
tstdm501 | After Sales Service Lines (tstdm5101m000) |
tstdm851 After Sales Service Lines History | |
tstdm851 | After Sales Service Lines History (tstdm8551m000) |
tswcs200 Work Orders | |
tswcs200 |
|
tswcs210 Work Order Activities | |
tswcs210 |
|
tswcs410 Work Order Material Resources | |
tswcs410 | Work Order Material Resources (tswcs4110m000) |
tswcs450 Work Order Outgoing Subassemblies | |
tswcs450 | Work Order Outgoing Subassemblies (tswcs4150m000) |
tswcs451 Work Order Incoming Subassemblies | |
tswcs451 | Work Order Incoming Subassemblies (tswcs4151m000) |
tswcs820 Work Order History | |
tswcs820 | Work Order History (tswcs8520m000) |
tswcs821 Work Order Activity History | |
tswcs821 | Work Order Activity History (tswcs8521m000) |
tswcs841 Work Order Material Resource History | |
tswcs841 | Work Order Material Resource History (tswcs8541m000) |
tswcs850 Work Order Outgoing Subassembly History | |
tswcs850 | Work Order Outgoing Subassembly History (tswcs8550m000) |
tswcs851 Work Order Incoming Subassembly History | |
tswcs851 | Work Order Incoming Subassembly History (tswcs8551m000) |
In the details session of the corresponding sessions and in the Extended Additional Information (tcstl2110m000) session, you can specify or modify the information in the additional information fields.
Additional information definition levels
The additional information fields can be defined for these additional information definition levels:
Transferring additional information
The information in the additional fields can be transferred to additional information fields in other sessions. For example, if you specified a value in additional information field ExampleRef in the Quote (tsepp1100m100) session, this value is transferred to the additional information field ExampleRef in theService Order (tssoc2100m100) session.
For example, these additional information flows are supported in Service:
Part Maintenance Lines (tsmsc1110m500) → Work Order (tswcs2100m100)
Originating Sales Control object → Customer Claims (tscmm1100m100) → Supplier Claim (tscmm2600m000)
Originating Procurement object → Service Order (tssoc2100m100)
Originating Project Contract Deliverable → After Sales Service (tstdm5600m000) → Service Order (tssoc2100m100)
If no additional information is present for the originating object, but is specified for the project peg, the additional information is retrieved from the related project contract.