Credit note generation

To generate a credit note for the return sales order:

  1. Access the Sales Order (tdsls4100m900) session, select the return order line on the Order Lines tab and click References > Status. The Sales Order Line Status (tdsls4534s000) session is displayed.
  2. Click Execute to release the sales order to Invoicing.
  3. Select References > View > Invoicing 360 in the Sales Order (tdsls4100m900) session. The Invoicing 360 (cisli3600m000) session is displayed.
  4. Verify that your sales order is selected in the third segment of the Source Document field and the related billable line displays on the Billable Lines tab.
  5. Select the billable line of the return sales order on the Billable Lines tab and click Actions > Compose Invoice.
  6. Click Yes when the “Invoices will be composed based on the selected billable lines. Continue?” message is displayed. The Invoice Status is updated to Ready to Print.
  7. Select the invoice line on the Invoices > Invoice Data and click Actions Submit to External Invoicing. The Invoice Status is automatically updated to Approved by the External System.
  8. Verify that the invoice line is selected on the Invoices > Invoice Data tab and click Direct Process.
  9. Verify that the credit note document number and the batch number in the Posting Batches Created report that is generated.
    Note: The business partner can generate the accounts payable (ACP) document generated manually in case the credit note is required.