Change Request (dmchm0101m000)

Use this session to list change requests. The session also enables you to create and process the change requests.

In this session, you can categorize the change request raisers as either internal or external. You can also maintain the reason to raise the change request and the description of the problem that might arise, due to non-compliance of the change, along with a suggested solution.

Note: A change request is created and linked to a change. A change request which is linked to a change can no longer be rejected.

Depending on the user's authorization, the change request can be created, linked to change, or rejected. At a given instance, a user may or may not have authorizations to perform all the functions.

Field Information

Change Request

The change request ID is a unique code assigned to the change request. If a mask is defined and is active for the change request, the mask generates this code.

Description

The description for the change request.

Note: The user can enter up to 30 characters.
Priority

Indicates a priority level. Select the priority code from the Change Priority (dmchm0103m000) session. You must select the priority.

Request Reviewer

The individual with highest authorization role to review the change request. Select the role title, such as Designer, Engineer, Administrator, and so on, from the Roles (tcppl0160m000) session. The roles are defined in LN People and the defined roles are used in the Change Management module.

Request Raiser

Select the request raiser to indicate the source of the change. A request can be raised by an internal or an external source. The internal source can be other departments in the company, and the external option refers to a customer or business partner.

Source

Additional details on the request raiser. For an internal request raiser, you must enter the department and the contact number from which the request originates. For an external request raiser, you must enter the full address.

Note: The user cannot enter more than 255 characters.
Request Reason

The reason code for the change request. Select a reason code from the Reasons (dmcom0150m000) session. The request reason codes defined are used to define all the change requests.

Problem Description

The detail description of the problem. This parameter is a multiline text field in which you can describe a change request in detail.

Suggested Solution

The suggested solution for the change request. This parameter is a multiline text field in which you can provide sufficient space to describe a solution for the change request.

Reference Document

The reference document code upon which the suggested solution is based. Select a document from the Documents (dmdoc1510m000) session, where the reference document codes are defined. The document can be any of the document types supported by the Change Management module, such as a drawing.

Note: This field is not displayed when LN is deployed on multi-tenant cloud environment.
Status

The status of the change request. The allowed values are:

  • Created
  • Linked to Change
  • Rejected
Note: You cannot modify a rejected change request.
Change

The change ID, which appears if the change is linked to a change request. You can link more than one change request to a change header.

Status

The status of the change request header.

The change header can have the following statuses:

  • Create > Created
  • Under Review
  • Freeze > Frozen
  • Approval Ready > Approved
  • Completed
  • Cancel > Canceled
Secondary Status

The user-defined status.

You can define the secondary status in the Object Statuses by Object (dmsys0520m000) session. Use the zoom option to select the status from the session. Status enables you to identify a record with a particular entity.

For example, a change request with the status Created can have the secondary status Created by Employee, Created by Customer, and so on. This is an optional step in the change process.

Created By

The login ID of the user who creates the change request. The user must have the authorization to create a new change request.

Creation Date

The date and time at which the user creates the change request. The UTC date and time format is used.

Comments

Enter the reviewer comments for the change request. The user can enter up to 255 characters.

Modification Date

The date and time when the change request status is modified. This parameter is a display field and cannot be modified by the user. LN updates this field each time the record is modified.

Related topics