Turn Around Time for Quotes

The Turnaround Time (TAT) is an important factor of an agreement between a customer and an MRO Service Provider.

The TAT is the duration for which the MRO Service Provider can work on a task. This duration is calculated as an average of previous such periods. The TAT is measured using the TAT-clock, which can be started or stopped based on the defined events. TAT is always expressed in days, which can be Calendar Days or Working Days. If Working Days are used, a calendar and an availability type must be defined. Based on this calendar/availability type, the number of working days in a time period can be defined. KPIs can also be specified that enable you to compare the agreed TAT with the actual TAT.