Solution Control (tsclm3140m000)
Use this session to view, define, and maintain a list of solution details for a specific item's problem.
- The solutions are listed in descending order of their success rates.
- To display the item's solution control diagram, on the appropriate menu, choose .
Field Information
- Item
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The code of the item that the problem relates to.
- Description
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The name or description of the item.
- Problem
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The code of the actual problem.
- Description
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The description of the actual problem.
- Solution
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The code of the expected solution.
Note: You can list more than one expected solution for a given problem. - Description
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The description of the solution.
- Required Activity
- Success Rate
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The number of times the expected solution was also the actual solution for the item/problem combination.
Note: Every time the solution is accepted in the Call (tsclm1100m000) session as a solution for the item/problem combination, LN increments this number by one. - Description
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The name or description of the required activity.
- Solvable by Customer
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If this check box is selected, the support engineer can solve the problem. That is, the call-taker does not have to generate a service order or a work order to solve the call.
- Signal
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The signal LN displays every time you select this solution to the item's problem.
- Signal
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The signal's text, which appears when you select the solution for the item and problem.
- Checklist
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The checklist that must be filled out before the call can be set to Solved.
Note: Checklists are optional. You can select a checklist in the Checklists (tsmdm0140m000) session. - Description
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The name or description of the checklist.
- Text
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If this check box is selected, an associated solution control text is available.