Service contract status

Define a service contract

The status of the service contract is set to Free after you define the service contract

Activate a service contract

  1. Select the specific service contract.
  2. Click Activate Contract... in the Service Contract details session. The status of the service contract must be Free.
    Note: You can link service orders to a service contract once the status is set to Active.

Set service contracts to Expired

To expire a service contract, the status of the service contract must be Active.

Use the Expire Service Contracts (tsctm3200m000) session to set the status of the service contract to Expired.
Note: You can also use this session to generate a warning to indicate the expiry of a service contract.

Cancel a service contract

Note that to cancel a service contract, the status of the service contract must be Free or Active.

  1. Select the service contract in the Service Contract session.
  2. On the appropriate menu, click one of the following commands:
    • The installments that do not require any further invoicing are cancelled.
    • You can also issue a closing installment to close financially the service contract.
    • Delete Maintenance Planning: To remove any provision for planned maintenance.
  3. Start the details session:
  4. Click Cancel Contract... to start the Cancel Service Contract (tsctm3203m000) session.
  5. Enter the cancellation reason.
    Note: The status of the service contract is set to Canceled.

Close a service contract

You can close a service contract with a status Canceled or Expired.

To select the service contracts that must be processed, use the Close Service Contracts (tsctm3201m000) session .