When a customer returns contract deliverable items, a
return order must be created for the deliverable line in
the
Create Return Deliverables (tppdm7200m100) session. Return orders can be created for deliverables of the type
Hardware and
Non Hardware. A return order for a contract deliverable can be manually entered or
created from the contract deliverable line, deliverable schedule, contract shipment or
contract invoice. You can also create multiple return orders for a single deliverable
line.
Note: A return order for
a contract deliverable can be created only if the status of the deliverable line is
set to Delivered.
The return order data can be viewed in the
Contract Deliverables (tppdm7100m100) and the
Contract Deliverables Schedule (tppdm7100m200) sessions. When a return order is created, a negative deliverable with a
negative order quantity and a negative sales amount is created. The quantity of the
returned goods is displayed as the negative order quantity.
Note: A return order can
be created only if the goods are returned after receiving a return request from
the customer. If the goods are returned without a return request (or an
indication) from the customer, the returned goods are recorded as unexpected
receipts.
Creating a return order
You can create a return order from the Create Return Deliverables (tppdm7200m100) session. You must specify the reason for
the return of the goods. This session can be started from these
sessions:
-
Contract Deliverables (tppdm7100m100).
-
Contract Deliverables Schedule (tppdm7100m200).
-
Contracts (tpctm1100m000).
To create a return order from a contract shipment, select the
Contract Shipment option and specify the shipment code in the Contract Shipment field in the Create Return Deliverables (tppdm7200m100) session.
To create return order from a contract invoice, select the
Contract Invoice option and specify invoice data in the Contract Invoice fields in the Create Return Deliverables (tppdm7200m100) session.
LN creates a negative deliverable line in the Contract Deliverables (tppdm7100m100) and the Contract Deliverables Schedule (tppdm7100m200) sessions, with a negative order quantity
(quantity of returned goods) and a negative sales amount.
When a negative deliverable is created from a return order, the order balance is reduced due to the negative sales amount. LN updates
data in the Contract History (tpctm1102m000) and the Contract Deliverables Monitor (tppdm7100m400) sessions.
Note: The return order data can be printed only as a pert of
contract acknowledgement if the Contract Deliverables checkbox and the Include Return Deliverables checkbox is selected in the Print Contract Acknowledgments (tpctm1400m000) session.