Actions on Device

This paragraph describes which actions are needed on the local device to get started with Mobile Service.

  1. Install Mobile Service on the local device. The setup file for Windows can be downloaded from the Actions menu in session Mobile Service Parameters (tssoc0102m000). For Android and iOS the installation needs to be performed from Google Play or App Store respectively. The app can be found by searching for Infor LN Mobile Service.
  2. Start Mobile Service and create a profile. It is optional to protect your profile with a local password.
  3. Connections settings are required to be able to connect to LN. Specify those settings as provided by your system administrator. The easiest way is to load a Connection Settings File or to scan a QR-code.
    Note: When authentication is performed via ION API (for example when connecting to a multi-tenant cloud environment), a browser will pop up, asking you to provide your credentials (email and password) to the authentication server. Provide the credentials and follow the process to get connected.
  4. If you are accessing the LN Mobile Service for the first time, you must perform a full data download. This will download all master data and your assignment activities from LN and stores the data locally. For Windows the option ‘Send/Receive’ can be found in the top bar. For Android/iOS, this option is available in the menu and the synchronization screen will be shown automatically the first time the app is started.
    Note: A full data download is only required once: the very first time Mobile Service is started and connects with LN. After the first full data download finished all applicable data changes in the app or in LN are synchronized during automatically or manually started synchronizations. After the first full data download, a full data download is only required if Mobile Service indicates it.

    When the synchronization process is completed, the LN Mobile Service application can be used. Your assigned Service Orders, that have been released, are now displayed on your device. Any relevant change in Infor LN is downloaded to the application whenever a manual or automatic Send/Receive Data is performed.