Infor Mobile Service User Guide

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Introduction
Getting Started
Actions in Infor LN
Actions on Device
Profiles and Connections
Profiles
Connection settings
Settings
Connection settings
Send and Receive data settings
Data display settings
Schedule settings
Hours settings
Serial history settings
Visit report settings
Documents settings
Support settings
Send and Receive Data
Full data download
Regular data download
Data Sending Errors
Schedule
Visits
Calendar Views
Visit page
Activities
Activity page
Actions on Activities
Tasks
Actions on Tasks
Inspections
Actions on Inspections
Linking a document to an inspection
Linking a photo to an inspection
Register material
Actions on Materials
Material Groups
Material Delivery Types
Updating Physical Breakdown through Service Order Materials
Travel Time and Other Costs
Actions on Travel Time
Actions on Other Costs
Diagnosis
Actions on Diagnosis
Documents
Actions on Documents
Document status
Visit Report
Visit Report Layout
Viewing a Visit Report (Windows)
Creating a Visit Report (Windows)
Creating a Visit Report (Android/iOS)
Optional Signing of the Visit Report
Visit Reports and Visit Documents
Hours
Inventory
Bench Stock
Inventory by Item or Warehouse
Ordered Materials
Ordered Materials by Service Order
Ordered Materials by Service Car
Calls
Serial History
Installations and Serials
Installations
Serials
Multi Data Language
Change Business Partner Data
Physical Breakdown
Navigating through the Physical Breakdown screen and changing the physical breakdown
User Interface and Navigation
Mobile Service on Windows
Mobile Service on Android/iOS
Creating a Visit Report Template
Defining visit report templates in LN
General structure
Creating a Rich Text Document Visit Report Template
Creating Html Visit Report Template
Placeholders for Visit Report Template
Default Template for Visit Report
Defining Mobiles Service App Settings in LN
Creating a Mobile Service App Settings File
Linking an App Settings Record to a Service User Template
App Settings XML file – Element names, data types and possible values
Synchronization Performance
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