Actions in Infor LN

This paragraph describes which actions are needed in LN to get started with Mobile Service. The following is required:

  1. The LN Client Service must be enabled in the admin page of LN-UI (on a cloud server, this option is always enabled).
  2. Check the Mobile Field Service check box in session Implemented Software Components (tccom0500m000) to enable the integration.
  3. The service engineers should be defined in session Employees (bpmdm0601m000) with the proper logon code and department. This department must exist in the Service Departments (tsmdm1100m000) session. People data and Service data need to exists.
  4. Create a profile in session Service User Profiles (tsmdm1150m000) for each service engineer.
  5. It is recommended to the administrator to create a Connection Settings File or a QR-code to make it easier for the engineers to make a first connection. This can be done in the admin page of LN UI, or can be downloaded from the Mobile Service authorized app in IONAPI.