Depot Repair

Maintenance Sales Control handles depot-related logistic and financial transactions. Maintenance Sales Control consists of features related to Return Material Authorization (RMA).

  • Maintenance sales orders

    Maintenance sales orders are used to plan, execute, and control the maintenance on customer-owned components, products, and the logistic handling of spare parts. These orders can be registered by entering them directly or transferring the orders from a call. Maintenance sales orders can also be created by transferring the maintenance sales order quotation to the maintenance sales order. Each maintenance sales order can handle a number of part lines.

    Four types of item transactions can be handled within any maintenance sales order:

    • Part maintenance: When a part comes back for repairs, you create a part repair transaction. You must receive the part into a warehouse to successfully carry out repair activities as a part of depot repair. A linked work order is required when repairs are implemented through work orders.
    • Part delivery: If parts must be delivered to a customer, you use a part delivery line to handle the delivery. Customers may require new or upgrade type subassemblies or additional parts.
    • Part receipt: Parts are returned for a variety of reasons, for example, if they are rejected or defective. Outdated parts might also be sold back at reduced prices. You use part receipt lines to manage the return of parts. When a part is exchanged, the parts receipt line and parts delivery lines are combined.
    • Part loan: When a part is not available, you can provide the customer with a part to use on a temporary basis. If the service office decides that the customer does not need to return the part, you can convert the part loan line to a part delivery line.

      • Project pegging in depot repair

        You can implement cost pegging in the depot repair. You can peg the service cost to a project, element and/or an activity. To peg a project, specify the project, element, and/or activity information for the call, the contract, the maintenance sales quotation, maintenance sales orders or work orders.

      • Service costing break hierarchy and search path

        The project, element and activity are retrieved from the costing breaks data defined in Project. To retrieve the costing breaks, a hierarchy for the various cost types is followed by LN.

      • Project pegging costing breaks in depot repair

        The costing break functionality allows you to collect costs at different physical breakdown levels for depot repair to redirect costs from project peg for service contract to another project peg.

      • Transfer orders for depot repair - using warehouse or location

        All the items scheduled for repair are received in the central warehouse. The repair is performed by a repair center that may be situated at some other location. Therefore a transfer order is required to move the item from the central warehouse to the warehouse of the repair center. After repair, the item is returned to the central warehouse, from where the item is shipped to the customer. In Depot Repair, the transfer of item from and to warehouse (center warehouse and repair center) can be executed using:

        • warehouse
        • location
        • both warehouse and location

      • Transfer orders for depot repair - using both warehouse and location

        In depot repair, both warehouse and location can be used to store the item. A transfer order is generated to move the item between the location warehouse and central warehouse.

      • Handling return of maintenance item(s) and non-consumed items in MSC

        In maintenance sales order control, for the part lines, the Status can be set to Completed only when the linked work order Status is set to Closed or Canceled and the maintained item is (are) sent back to the customer. Hence, the Work Order Costs - coverage lines are created before the part maintenance line are Costed.

  • Related Work Orders and Part Maintenance Sales Order

    To improve the performance of the application, the information about the related orders is now displayed in the Work Orders and Part Maintenance Line sessions.

  • Using the Part Maintenance Workbench

    You can use the Part Maintenance Workbench (tsmsc1600m100) session to view, filter, and process the part maintenance lines and the work orders. The workbench session comprises of:

    • The Part Maintenance Workbench (tsmsc1610m100) session, wherein you can set the various filters for the part lines and work orders.
    • The Part Maintenance Lines (tsmsc1110m500) session.
    • The Work Orders (tswcs2100m200) session.

  • Estimates for maintenance sales order part lines and activity lines

    You can maintain the estimated cost and sales amounts for the maintenance sales order part lines, coverage lines and the activity lines if the Use Coverage Calculation for Estimates check box is selected in the Maintenance Sales Control Parameters (tsmsc0100m000) session.

  • Installment for Maintenance Sales Orders

    Installments can be used for Maintenance Sales Orders.

  • work order

    You can use work order to plan, carry out, and control all maintenance on items in a maintenance shop or in a repair shop. A work order consists of at least one work order header, and can have a number of activities that must be carried out on a repairable service item.

    • Material allocations, delivery types, and work order (activity) status

      Work order material resource lines are created when status of a work order or work order activity is free, planned, released, and completed.

    • Subcontracting work order

      A single company may not deliver the entire range of services. In which case, the company may subcontract the entire service of a product to a subcontractor. In LN, you can enter into a subcontracting agreement with the supplier to carry out the required services as specified in the work order. You must define a cost or service item and a subcontractor on the work order to identify that the work order is subcontracted.

    • Templates

      To ease work/repair order preparation, templates can be used. With the aid of the reference activities, you can compose a routing, which means that reference activities are copied and put in sequence. You can copy this routing to the work order.

    • Work order structure

      The carrier for work to be implemented in LN Service is the work order. Work orders can be created in the following ways:

      • A work order is created when the item to repair is received, which is triggered by the maintenance sales order.
      • A user manually creates the work order.
      • A work order is generated in a batch for similar items owned by the organization (internal items) that are defective. This feature is applicable only when the item is serialized in inventory. These work orders are called batch repair work orders. The batch process generates a work order for each item. Work order resource lines with the Batch Repair delivery type are created for the defective serialized items.

    • Cancel work order activity

      You can cancel work order activities linked to a work order. The work order activities can be canceled only if no actual costs are available on work order activities and the Order Status is set to Planned or Released or Completed or Signed-Off in the Work Order Activities (tswcs2110m000) session. After canceling a work order activity, you can only post the work order activity to history.

    • Internal subcontracting for depot repair

      It is possibility to create the internal invoice on costing the maintenance work order. When a product is defective, the customer requests a repair and sends the product to the service department. The service department repairs the product, but some part of the repair is subcontracted to another repair center. Because the subcontracted service center belongs to another legal entity, an internal invoice is required to cover the repair costs incurred by the subcontracted repair center. This internal invoice can be based on the actual material used, actual hours booked, and actual other costs such as transportation costs.

    • Internal commercial rates

      For internal pricing, commercial prices can be used for material and labor. Also, a commercial single fixed price can be specified. This is a fixed repair rate to be paid, on the actual material used and hours spent.

    • Handling return of maintenance item(s) and non-consumed items in WCS

      The maintenance item and the non-consumed material is returned to the warehouse after the work is completed. When the Status of the work order is set to completed in the Work Orders (tswcs2100m000) session, the warehouse orders are created to facilitate the return. These warehouse orders must be logistically and financially processed before the work order can be closed.

    • Subcontracting with material flow for Depot Repair

      When a subassembly is subcontracted, an outgoing subassembly is created with Action Outgoing Subassembly set to To Subcontractor in the Work Order Outgoing Subassemblies (tswcs4150m000) session. When this subassembly is processed, a subcontracted activity is created. When this subcontracting activity is executed with material flow, the item specified on the header of the maintenance work order and the subassembly can be subcontracted using an outgoing subassembly.

    • A parts (material) flow to the subcontractor and a broken part flow from the subcontractor

      Material can also be sent to the subcontractor. This material is created/generated as Work Order Material Resources (tswcs4110m000) lines, linked to the subcontracted activity. Consequently, this material can only be added after processing the outgoing subassembly (when the subcontracted activity is created), and before the subcontracted activity is released. The required material can also be added to the reference activity linked to the outgoing subassembly.

    • Subcontracting flows

      A Maintenance Work Order (MWO), generated from a part maintenance line, is released when an item is shipped from the warehouse to the service department. In case the item is subcontracted, following scenarios are possible:

      • Planned subcontracting
      • Ad hoc subcontracting

    • To Revert Outgoing Subassembly Actions

      When you process an outgoing subassembly, the process of creating a warehouse order, a subcontracted activity, and an incoming subassembly is initiated. The status of the outgoing subassembly is set to processed.

    • Warehouse Transfer Orders

      As part of handling logistic for work orders, warehouse orders and planned inventory transactions are generated.

    • Using the Work Order Activity Workbench

      You can use the Work Order Activity Workbench (tswcs2600m100) session to view, filter, and process the work order activities. In this session, the Work Order Activities (tswcs2110m200) session is displayed as a satellite session.

    • Adding lot-controlled and revision-controlled outgoing subassembly

      The subassembly item can be lot-controlled or revision-controlled. The lot number and the revision of the subassembly item can be specified in the Work Order Outgoing Subassemblies (tswcs4150m000) session. LN defaults these values in the Work Order Incoming Subassemblies (tswcs4151m000) session.

    • Estimates for work order resource and subassembly lines

      You can maintain the estimated sales and cost amounts for the work order resource lines and subassembly lines if the Use Coverage Calculation for Estimates check box is selected in the Maintenance Sales Control Parameters (tsmsc0100m000) session.

  • Complete work order

    The Complete Work Order (tswcs2240m000) session is used to set the work order status to Completed. You can specify the actual maintained quantity for a work order. If this quantity is less than the planned quantity, you can create a follow-up work order.

  • Re-link work orders for Service

    For an outgoing subassembly with the Action Outgoing Subassembly set to To Subcontractor and the Supply to Subcontractor check box selected, if a delay is expected in the repair of the subassembly, you can use the Convert to Part Maintenance Line option to convert the subassembly line to a part maintenance line.