Default warehouse for claims

A warehouse has been added to store items claimed by customers. This additional warehouse can be excluded from Enterprise Planning. Previously, only one warehouse was available that contained both claimed items and new items. This warehouse could not be excluded from Enterprise Planning, which resulted in undesired situations with customer return items.

Equipment as a Service

In addition to Days, Weeks, and Months, the rental period can now be specified in Hours and Years.

In the Rental Equipment Workbench (tscfg2600m100), the corresponding filter options have been added.

Estimated material line from physical breakdown

On the service order activity, you can open the physical breakdown of a serialized item, select one or more lines in the breakdown, and now generate estimated material lines.

Group planning - allocate multiple resources per group

Instead of automatically allocating one resource, you can now allocate multiple resources when Allocate Resources is selected for a group in Resource Management.

Internal equipment - rental request from Project

The Planned Equipment Requests (tppss6125m000) session has been added in Project to capture an internal equipment request for a project to be considered by Service. The enterprise unit of the project must match the enterprise unit of the rental department (service office).

An internal request can be changed into a planned purchase order in the Transfer Equipment Request to Planned PRP Purchase order (tppss6252m000) session. Or a planned PRP purchase order can be changed into a planned equipment request in the Transfer Planned PRP Purchase Order to Planned Equipment Request (tppss6251m000) session. After approval in the Approve Planned Equipment Requests (tppss6222m000) session and transfer in the Transfer Planned Equipment Requests (tppss6232m000) session in Project, the planned equipment request is displayed as an equipment request in Service. It can be converted into a rental agreement via a project peg.

Regardless of the use of rentals in Service, these modifications have also been made in Project:

  • An image is now displayed in the Equipment (tppdm0512m000) and Project Equipment (tppdm6512m000) sessions.
  • The External Equipment column is now displayed in the Control Data (Equipment) (tpptc1537m000) session. It is based on a bottom-up budget to differentiate between internal and external equipment.
  • In the Equipment field of the Planned PRP Purchase order Equipment (tppss6111m000) and Planned Equipment Request (tppss6125m000) sessions, you can now zoom to the Control Data (Equipment) (tpptc5137m000) session.
  • A details option is now available for the Order Line Balance (Equipment) (tppss6501m000) and the Delivered Order Lines (Equipment) (tppss6551m000) sessions.

LN Mobile Service

The start date and end date of labor hours can now be printed on the visit report.

Previously, when Other Costs were used on a service order activity, these costs were not available in the Serial History. Now, these Other Costs are available in the Serial History of Mobile Service.

MSO header set to Costed if all lines are Costed

The status of the Maintenance Sales Order header is now set to Costed if the status of all lines is Costed. Consequently, if the last line of the maintenance sales order is set to Costed, the header status is automatically changed to Costed.

Optimization of mean-time calculation

For each Service Type and Call Group, you can now specify if it must be used for the mean-time calculation.

Printing of cost types for quotes and order acknowledgements

When printing service quotes or service order acknowledgements, you can now select the cost types to be printed. So, when you choose to print cost types, you can specify which cost types must be printed on the documents.

Service type for customer and supplier claim lines

Previously, the service type was available only on the claim header. Now, the service type has been added to the claim lines where it can be used as an integration element with Financials.

Sold-to contact and address for service calls

The sold-to contact and address can now be specified in service calls.

Turn Around Time (TAT)

The actual receipt date specified for the warehouse receipt is now used as the TAT Start Date instead of the system date.