Layout
The data is displayed in the workbench based on the origins selected in the User Setting section.
For Service related origins, the data related to Service departments linked to the user profile is retrieved. Service departments are linked to a user in the Service Offices by User Profile (tsmdm1155m000) session. Based on the selected origins, Work Centers, Project Management Offices and departments of the type Purchase Office, Sales Office and Accounting Office that have Service Department check box selected are also displayed in the Departments.
The employees are displayed based on the selected Departments and the assignments linked to the employees are displayed, for the selected origins.
The workbench includes these sections:
It is important that the capacity required for the service activities is matched with the available capacity.
The activities/assignments, the employees and the availability time of the employees are displayed in the workbench.