Service contract status
Define a service contract
The status of the service contract is set to Free after you define the service contract
Activate a service contract
- Select the specific service contract.
- Click Service Contract details session. The status of the service contract must be Free.Note: You can link service orders to a service contract once the status is set to Active. in the
Set service contracts to Expired
To expire a service contract, the status of the service contract must be Active.
Use the Expire Service Contracts (tsctm3200m000) session to set the status of the service contract to Expired.
Note: You can also use this session to generate a warning to indicate
the expiry of a service contract.
Cancel a service contract
Note that to cancel a service contract, the status of the service contract must be Free or Active.
- Select the service contract in the Service Contract session.
- On the appropriate menu, click one
of the following commands:
- The installments that do not require any further invoicing are cancelled.
- You can also issue a closing installment to close financially the service contract.
- Delete Maintenance Planning: To remove any provision for planned maintenance.
- Start the details session:
- Click Cancel Service Contract (tsctm3203m000) session. to start the
- Enter the cancellation reason.Note: The status of the service contract is set to Canceled.
Close a service contract
You can close a service contract with a status Canceled or Expired.
To select the service contracts that must be processed, use the Close Service Contracts (tsctm3201m000) session .