Customer approval

You can set up customer approval if sold-to business partners must approve the goods that are delivered on a sales order before the goods can be invoiced. The ownership of the goods changes from the supplier to the sold-to business partner when the goods are approved by the sold-to business partner.

If customer approval is implemented, you must maintain and send invoices based on the quantity that is approved by the sold-to business partner and you can automatically generate a sales return order for the rejected quantity.

If customer approval is not implemented, the ownership of the goods changes from supplier to sold-to business partner when the shipment is confirmed in Warehousing. LN automatically generates an invoice for the sold-to business partner based on the delivered quantity.

To set up customer approval:

  1. Implemented Software Components (tccom0100s000)

    Select the Customer Approval check box in the Implemented Software Components (tccom0100s000) session if you want customer approval to be implemented. You can only select this check box if the Order Management (TD) check box is also selected in this session.

  2. Ship-to Business Partner (tccom4111s000)

    In the Ship-to Business Partner (tccom4111s000) session, you can indicate for the ship-to business partner whether:

    • The delivered goods must be approved for a sales order. If yes, select the Customer Approval check box.
    • A sales return order must be generated for the rejected quantity of the delivered goods. If yes, select the Return Rejected Quantity check box.
  3. Items - Sales Business Partner (tdisa0510m000)

    Similar to the fields in step 2, you can define the following fields for an item - business partner combination in the Items - Sales Business Partner (tdisa0510m000) session:

    • Customer Approval
    • Returns Rejected Quantity

    You cannot define these fields if the item is a cost item, service item, subcontracting item, or an equipment item.

  4. Sales Order Types (tdsls0594m000)

    If you want a sales return order to be generated for the rejected quantity of the delivered goods, and as a result the Returns Rejected Quantity check box is selected in the Ship-to Business Partner (tccom4111s000) and Items - Sales Business Partner (tdisa0510m000) sessions, you must specify a sales return order type of the type Return Rejects in the Sales Order Types (tdsls0594m000) session.

    Sales orders of the Return Rejects order type are always generated automatically.

  5. Sales Order Type - Activities (tdsls0560m000)

    If the Customer Approval check box is selected in the Implemented Software Components (tccom0100s000) session, the activity Sales Order Invoice Lines (tdsls4106m100) must be linked to the order type in the Sales Order Type - Activities (tdsls0560m000) session.

    The Sales Order Invoice Lines (tdsls4106m100) activity must be executed:

    • After the activities Release Sales Orders to Warehousing (tdsls4246m000) or Sales Deliveries (tdsls4101m200).
    • Before the activity Release Sales Orders/Schedules to Invoicing (tdsls4247m000).
    • Manually. As a result, you cannot select the Automatic check box for this activity.

    The activity Sales Order Invoice Lines (tdsls4106m100) can be executed during the order procedure only if:

    • Customer Approval is applicable for the item and business partner on the sales order. Else, the Sales Order Invoice Lines (tdsls4106m100) activity is skipped/removed during execution of the order procedure.
    • The order type is not a return order, collect order, cost order, retro-billed order, consignment replenishment order, or consignment invoicing order.
    • The item is not a cost item, service item, subcontracting item, or equipment item.
    • The item's inventory handling status is not set to By Component in the Inventory Handling field of the Sales Order Lines (tdsls4101m000) session.
  6. Sales Order Parameters (tdsls0100s400)

    Enter a sales return order type of the type Return Rejects in the Return Rejection Order Type field of the Sales Order Parameters (tdsls0100s400) session. This order type is defaulted to the Rejection Order Type field of the Sales Order Invoice Lines (tdsls4106m100) session when you reject goods in this session and a return order must be generated for the rejected goods.

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