Serial History

This chapter explains the Serial History for orders and inspections. You can access the serial history overview from the menu. Alternatively, serial history can be started from the Serial History icon (like a clock with a reverse arrow) which is displayed on several pages where a serial number is visible.

The serial history overview includes:

Serial history for orders
Serial history for inspections

When serial history is activated from the menu, the user must enter an item and serial number. After both are entered, the history is shown. Notice that only the history of serialized item is available for serialized items which are referenced in any visit in your schedule and only then when in the settings serial history is set to automatically download data.

If no history is shown it is possible to manually retrieve the data by clicking the Refresh button in the upper right part of the screen. This requires an active connection to Infor LN.

Note: Serial History for orders is only displayed for service orders with status Completed, Costed, or Closed.

If the history icon from any other screen is used to go to serial history, the serial number from that screen is used to activate the serial history filter.

Windows Devices: The Serial History for Orders is displayed in an hierarchical view for each order. Each order can be expanded to show its related activities. Each activity can be expanded to show its related inspections, tasks, materials and other costs. Right click on any data part of the serial history list to open a pane with additional information related to the selected data.
Note: Inspections that are not order related can be viewed in the Serial History for Inspections view.
In Android/iOS devices, open the history record to show a report of the serial history and additional information.

The Serial History for Inspections view only shows individual inspections. In this view the inspections which are not related to any order, are also shown.