Data Sending Errors

Changes are sent to LN using web services, which might result in an error. In this case, an alert is displayed indicating that the synchronization resulted in one or more errors and manual action is required. The alert is displayed for a brief period.

If synchronization errors exist, then, on the Windows version, a yellow icon with an exclamation mark is displayed as well. On the Android/iOS version the synchronization icon color changes and shows an exclamation mark.

To view the synchronization errors and the remaining synchronization actions that are blocked due to the error, click the alert or the yellow icon (Windows), or the synchronization icon (Android/iOS). The Data Sending Errors screen is opened. On Android/iOS it is also possible to open this screen via menu option Data Sending Errors.

In the Data Sending Errors screen you can choose what to do with the error by selecting one of the following options:

  • Skip: the synchronization of the data is skipped for now.
  • Retry: the synchronization of the data is done again. This option may for example be used when data in LN has been corrected and the corrections make it possible to synchronize the data without error.
  • Delete: the changes done in Mobile Service that caused this error are undone.

Click on the synchronization button in the header, to synchronize the changes to LN.