Activities

When a client reports a fault to the service provider, the service engineer visits the client location to resolve the fault. The Visit Activities page provides an overview of the activities that must be performed during a visit. Visits are determined dynamically. All activities from the same order and the same location are grouped together in one visit. As soon as the order, business partner or location differs or if the engineer needs to travel, a new visit is created. The activities that have a common top item, are grouped together and can be accepted or declined individually or in a batch. You can indicate whether you have started or stopped working on an activity or completed an activity.