Invoice Cancellation Process

To cancel an invoice generated for the sales schedule:

  1. Access the Invoicing (btsli2100m000) session, select the invoice with the Invoice Status of Printed and click Actions > Electronic Fiscal Document > Generate NFe Cancellation/Withdrawal Request. The Generate NFe Cancellation/Withdrawal Request (btnfe1206m000) session is displayed.
  2. Verify that the fiscal reference is displayed in the Fiscal Reference field, select the reason for cancellation in the Reason Code field and click Process.
  3. Click Yes when the “Do you confirm the NFe canceling request?” message is displayed.
  4. Click OK when the “Transmission performed.” message is displayed. The NFe Status is updated to Cancel request and the NFe Sending Status is updated to Not Applicable in the Invoicing (btsli2100m000) session.
  5. Verify that the invoice is selected in the Invoicing (btsli2100m000) session and click Actions > Electronic Fiscal Document > Process NFe Return to request the return of invoice from SEFAZ after the generation of the cancellation request. The Process Electronic Invoice Return (btnfe8220m000) session is displayed.
  6. Review the data and click Process. The Authorized Electronic Fiscal Document report is generated.
  7. Click Close in the Process Electronic Invoice Return (btnfe8220m000) session. The NFe Sending Status is updated to Canceled in the Invoicing (btsli2100m000) session.
  8. Verify that the invoice is selected in the Invoicing (btsli2100m000) session and click Actions > Cancel Fiscal Reference to finalize the cancellation of the fiscal note. The Invoice Status is updated to Cancel.
  9. Select the invoice line on the Invoices > Invoice Data tab in the Invoicing 360 (cisli3600m000) session and click Actions > Revert Status to Ready to Print. The Invoice Status is reverted to Ready to Print. This allows you to generate a new fiscal reference.
  10. Verify that the invoice line is selected and click Actions > Submit to External Invoicing to submit the invoice with the new fiscal reference to the Tax Engine. The Invoice Status is updated to Submitted to External System.
  11. Access the Fiscal Documents 360 (lpbra3600m000) session and verify that two outbox lines are generated on the Outbox Order tab (one line Canceled status and another line with Submitted to External System status.
  12. Verify that the document is generated and the new fiscal reference number is updated in the Fiscal Reference field on the Fiscal Document tab.
    Note: Based on the standard Sales procedure, Infor LN does not allow you to cancel the sales order because of the inventory issue.