Credit note generation

To generate a credit note for the return sales order:

  1. Select the invoice line (with Invoice Status of Approved by External System) on the Invoices > Invoice Data in the Invoicing 360 (cisli3600m000) session and click Direct Process.
  2. Verify the generated credit note that displays in the Posting Batches Created report.
  3. Access the Global Selection of Batches for Finalization (tfgld1210m000) session, select the batch number in the Batch field and click Finalize.
  4. Review the generated journal reports of the invoice.
  5. Create a return sales order to reverse the sales order related to shipment notice.
  6. Select the sales order type for reversal invoice EST (Reversal Invoice) in the Order Type field.
  7. Select References > Sales Order Details. The Sales Orders (tdsls4100m000) session is displayed.
  8. Specify the original order details, the reason for return in the Return Reason field of the Returns section and click Save.
  9. Select Actions > Copy from Original Document to copy the order lines from the original order related to shipment notice. The Sales Order Invoice Lines (tdsls4106m100) session is displayed.
  10. Select the order line of the original sales order and click Save changes and exit. The Remarks during Copy Sales Order report is displayed.
  11. Verify that the order line is added to Order Lines tab in the Sales Order (tdsls4100m900) session.
    Note: As the Payment is Pay on Use for the order line of the original sales order related to shipment invoice, No Payment is selected in the Payment field for the return order.
  12. Click Approve to approve the sales order and execute the order line activities.
  13. Select the order line on the Order Lines tab and click References > Status. The Sales Order Line Status (tdsls4534s000) session is displayed.
  14. Review the order line activities and click Execute to release the sales order to Warehousing.
  15. Select References > View > Lines Monitor in the Sales Order (tdsls4100m900) session. The Sales Order Lines - Monitor (tdsls4510m000) session is displayed.
  16. Verify that the sales order is displayed in the Linked Object field and click Open Object. The Inbound Line Status Overview (whinh2119m000) session is displayed.
  17. Select Actions > Receive . The Warehouse Receipt (whinh3512m000) session is displayed.
  18. Select the receipt line on the Lines > Receipt and click Confirm.
    Note: The physical receipt is performed without creating a fiscal note.
  19. Verify that the warehouse receipt number is updated in the Document Number field of the Release Sales Orders to Warehousing activity in the Sales Order Line Status (tdsls4534s000) session.
  20. Click Execute to release the sales order line to Invoicing.
  21. Access the Invoicing 360 (cisli3600m000) session, select the billable line of the sales order on the Billable Lines tab and click Actions > Compose Invoice. The Invoice Status is updated to Ready to Print.
  22. Select the invoice line on the Invoices > Invoice Data and click ActionsSubmit to External Invoicing. The Invoice Status is automatically updated to Approved by External System.
  23. Select the invoice line (with Invoice Status of Approved by External System) on the Invoices > Invoice Data tab in the Invoicing 360 (cisli3600m000) session and click Direct Process.
  24. Verify the generated credit note that is displayed in the Posting Batches Created report.
  25. Access the Global Selection of Batches for Finalization (tfgld1210m000) session, select the batch number in the Batch field and click Finalize.
  26. Review the generated journal reports of the invoice.