Additional information fields in Service

The use of additional information fields is supported in various database tables in Service.

The table lists the database tables in Service to which you can link additional information fields. The table also contains the corresponding sessions in which you can view and maintain the additional information fields.


Table	Session
	tsclm100 Calls
tsclm100	Call (tscml1100m000) Calls (tscml1100m000) Calls (tscml1500m000) Call Overview (tscml1509m000)
	tsclm810 Call History
tsclm810	Call History (tsclm8510m002) This session is started from the Calls (tsclm1600m100) session.
	tscmm100 Customer Claim
tscmm100	Customer Claims (tscmm1100m000) Customer Claims (tscmm1100m100) Customer Claims (tscmm1100m000)
	tscmm110 Customer Claim Lines
tscmm110	Customer Claim Lines (tscmm1110m000) Customer Claim Lines (tscmm1110m200) Print Customer Claim Acknowledgement (tscmm1410m000)
	tscmm112 Customer Claim Delivery Lines
tscmm112	Customer Claim Deliveries (tscmm1112m000)
	tscmm113 Customer Claim Receipt Lines
tscmm113	Customer Claim Receipts (tscmm1113m000)
	tscmm114 Supplier Claim Requests
	Supplier Claim Requests (tscmm1114m000) Print Supplier Claim Request Additional Information Differences (tscmm1414m100) In this session, you can print the additional information in the report. The additional information is not displayed in the session itself. Supplier Claim Requests (tscmm1514m000)
	tscmm200 Supplier Claims
tscmm200	Supplier Claims (tscmm2100m000) Supplier Claims (tscmm2500m000) Supplier Claim (tscmm2600m000)
	tscmm210 Supplier Claim Lines
tscmm210	Supplier Claim Lines (tscmm2110m000) Supplier Claim Lines (tscmm2510m100) Print Supplier Claim (tscmm2410m000) Print Supplier Claim Line Additional Information Differences (tscmm2410m100) In the print sessions, you can print the additional information in the report. The additional information is not displayed in the sessions themselves.
	tscmm212 Supplier Claim Delivery Lines
tscmm212	Supplier Claim Deliveries (tscmm2112m000) Print Supplier Claim Delivery Additional Information Differences (tscmm2412m100) In this session, you can print the additional information in the report. The additional information is not displayed in the session itself.
	tscmm213 Supplier Claim Receipt Lines
tscmm213	Supplier Claim Receipts (tscmm2113m000) Print Supplier Claim Receipt Additional Information Differences (tscmm2413m100) In this session, you can print the additional information in the report. The additional information is not displayed in the session itself.
	tscmm800 Customer Claim History
tscmm800	Customer Claim History (tscmm8100m000)
	tscmm810 Customer Claim Line History
tscmm810	Warehousing Orders History (whinh2550m000)
	tscmm812 Customer Claim Delivery Line History
tscmm812	Customer Claim Deliveries History (tscmm8112m000)
	tscmm813 Customer Claim Receipt Line History
tscmm813	Customer Claim Receipts History (tscmm8113m000)
	tscmm814 Supplier Claim Request History
tscmm814	Supplier Claim Requests History (tscmm8114m000)
	tscmm850 Supplier Claim History
tscmm850	Supplier Claim History (tscmm8150m000)
	tscmm860 Supplier Claim Line History
tscmm860	Supplier Claim Lines History (tscmm8160m000)
	tscmm862 Supplier Claim Delivery Lines History
tscmm862	Supplier Claim Delivery Lines History (tscmm8162m000)
	tscmm863 Supplier Claim Receipt Lines History
tscmm863	Supplier Claim Receipt Lines History (tscmm8163m000)
	tsepp100 Quotes
tsepp100	Quotes (tsepp1100m000) Quote (tsepp1100m100) Quote Requests (tsepp1100m200) Print Quote Documents (tsepp1400m000) In this session, you can print the additional information in the report. The additional information is not displayed in the session itself. Quote Request (tsepp1600m000)
	tsepp110 Quote Lines
tsepp110	Quote Lines (tsepp1110m000) Quote Request Lines (tsepp1110m100)
	tsepp810 Quotes History
tsepp810	Quote History (tsepp8510m000) Quote Request History (tsepp8510m100)
	tsepp811 Quote Line History
tsepp811	Quote Line History (tsepp8511m000) Quote Request Line History (tsepp8511m100)
	tsmsc100 Maintenance Sales Order
tsmsc100	Maintenance Sales Orders (tcmsc1100m000) Maintenance Sales Order (tcmsc1100m100)
	tsmsc110 Maintenance Sales Order Item Lines
tsmsc110	Maintenance Sales Order - Part Lines (tsmsc1110m000) Maintenance Sales Order - Part Maintenance Lines (tsmsc1110m100) Maintenance Sales Order - Part Loan Lines (tsmsc1110m200) Maintenance Sales Order - Part Delivery Lines (tsmsc1110m300) Maintenance Sales Order - Part Receipt Lines (tsmsc1110m400) Part Maintenance Lines (tsmsc1110m500)
	tsmsc111 Maintenance Sales Order Activity Lines
tsmsc111	Maintenance Sales Order Activity Lines (tsmsc1111m000)
	tsmsc120 Maintenance Sales Order Coverage
tsmsc120	Maintenance Sales Order - Coverage Lines (tsmsc1120m000)
	tsmsc800 Maintenance Sales Order
tsmsc800	Maintenance Sales Order History (tsmsc8100m000)
	tsmsc810 Maintenance Sales Order Item Line History
tsmsc810	Maintenance Sales Order - Item Line History (tsmsc8110m000)
	tsmsc811 Maintenance Sales Order Activity Lines History
tsmsc811	Maintenance Sales Order Activity Lines - History (tsmsc8111m000)
	tsmsc820 Maintenance Sales Order Coverage Line History
tsmsc820	Maintenance Sales Order Line - Coverage Lines History (tsmsc8120m000)
	tssoc200 Service Orders
tssoc200	Service Order Service Order (tssoc2100m100)
Service Order Activities (tssoc2511m000)	tssoc210 Service Order Activities
tssoc210	Service Order Activity Service Order Activity (tssoc2110m100) Service Order Activities (tssoc2511m000)
	tssoc220 Service Order Material Costs
tssoc220	Service Order Estimated Material Costs (tssoc2120m000) Service Order Actual Material Costs (tssoc2121m000) Service Order Actual Material Costs (tssoc2121m100) Service Order Material Costs (tssoc2122m000)
	tssoc850 History Service Orders
tssoc850	Service Order History (tssoc8551m000)
	tssoc855 Service Order Activity History
tssoc855	Service Order Activities History (tssoc8552m000)
	tssoc860 Service Order Material Cost History
tssoc860	Service Order Material Cost History (tssoc8555m000)
	tstdm501 After Sales Service Lines
tstdm501	After Sales Service Lines (tstdm5101m000)
	tstdm851 After Sales Service Lines History
tstdm851	After Sales Service Lines History (tstdm8551m000)
	tswcs200 Work Orders
tswcs200	Work Orders (tswcs2100m000) Work Order (tswcs2100m100) Work Orders (tswcs2100m200)
	tswcs210 Work Order Activities
tswcs210	Work Order Activities (tswcs2110m000) Work Order Activities (tswcs2110m200) Work Order Activity (tswcs2610m000)
	tswcs410 Work Order Material Resources
tswcs410	Work Order Material Resources (tswcs4110m000)
	tswcs450 Work Order Outgoing Subassemblies
tswcs450	Work Order Outgoing Subassemblies (tswcs4150m000)
	tswcs451 Work Order Incoming Subassemblies
tswcs451	Work Order Incoming Subassemblies (tswcs4151m000)
	tswcs820 Work Order History
tswcs820	Work Order History (tswcs8520m000)
	tswcs821 Work Order Activity History
tswcs821	Work Order Activity History (tswcs8521m000)
	tswcs841 Work Order Material Resource History
tswcs841	Work Order Material Resource History (tswcs8541m000)
	tswcs850 Work Order Outgoing Subassembly History
tswcs850	Work Order Outgoing Subassembly History (tswcs8550m000)
	tswcs851 Work Order Incoming Subassembly History
tswcs851	Work Order Incoming Subassembly History (tswcs8551m000)

In the details session of the corresponding sessions and in the Extended Additional Information (tcstl2110m000) session, you can specify or modify the information in the additional information fields.

Additional information definition levels

The additional information fields can be defined for these additional information definition levels:

Transferring additional information

The information in the additional fields can be transferred to additional information fields in other sessions. For example, if you specified a value in additional information field ExampleRef in the Quote (tsepp1100m100) session, this value is transferred to the additional information field ExampleRef in theService Order (tssoc2100m100) session.

For example, these additional information flows are supported in Service:

Part Maintenance Lines (tsmsc1110m500) → Work Order (tswcs2100m100)

Originating Sales Control object → Customer Claims (tscmm1100m100) → Supplier Claim (tscmm2600m000)

Originating Procurement object → Service Order (tssoc2100m100)

Originating Project Contract Deliverable → After Sales Service (tstdm5600m000) → Service Order (tssoc2100m100)

If no additional information is present for the originating object, but is specified for the project peg, the additional information is retrieved from the related project contract.