Support Information Tool (ttsit0100m000)

Use this session to gather data about your LN environment.

This session collects information about the LN application, the operating system information for the application server and database server, the porting set version and database version. This information is used by Infor Support to provide customers with timely and accurate support. Infor Support can use this information to provide pre-emptive support, in order to head off potential problems with your systems, as well as reduce your case resolution time by making your system information available to support analysts. By running the Support Information Tool on a regular basis and providing the output to Infor Support, you reduce the time required by the support analyst to gather information about your LN environment, allowing them to start working on your case.

The Support Information Tool (ttsit0100m000) session collects information through the bshell and runs on the LN application server. You can store the results in a data file on your PC. Transfer the file to the Infor Support System through any computer that has access to the Internet.

Procedure

The Support Information Tool procedure consists of these steps:

  1. Start the Support Information Tool.

    Log on to LN and select Tools > Software Installation > Installation > Support Information Tool.

  2. Specify the required information.

    Specify this information:

    General tab

    Enter the System Status :

    • Select DEMO if your system runs on a demo license.
    • Select TEST if your system is a test system.
    • Select OPERATIONAL if your system is a production system.
    • Select IMPLEMENTING if you are currently implementing LN and have not yet completely configured the application.
    Application Server tab. Only if the Support Information Tool cannot retrieve this information. Specify the Hardware Name and Hardware Type . This information is usually displayed automatically.
    Database tab. Only if the Support Information Tool cannot retrieve this information. The database information is displayed automatically if the database runs local (on the application server). However, if the database runs remote (on another system) the Support Information Tool cannot detect this information. In that case you are prompted for a login and password for the remote database server, and you must enter the database server information and/or the database version in this tab.
  3. Generate an output file.

    Click Save As and store the information in an XML data file on your PC.

  4. Transfer the XML data file to Infor Support.

    If your PC has no Internet access: copy the XML data file to a system with Internet access.

    Subsequently connect to the Infor Support Web site http://www.infor.com/inforxtreme. To transfer the XML data file:

    1. Go to the Version Scan Tool upload section on the web site.
    2. Enter your email address.
    3. Click Browse to open the browse dialog box.
    4. Find/select the XML data file and click Open.
    5. Click Upload Version Scan Information.

    After the transfer is made, your data is stored in the Infor Support system; available to any support analyst you speak with.

Note: If you do not have access to the Infor Support web site, you can send the output file as an attachment in an email message to your local Infor Customer Service and Support center. The support center transfers the data to the Infor Support System.
Customer

Your customer code as registered by your software vendor.

License Code

The license code as registered by your software vendor.

Seq. Number

The sequence number of the license agreement. You may have more than one BSE environment on your system. You can only have one customer / license code combination per system. If you need a different configuration for each environment, the sequence number distinguishes the different environments on your system.

Company Name

The name of the organization to which the license is registered for the LN software, which is installed on the selected application server.

Latest Application Version

The VRC code of the latest version of the LN applications, which are installed on the application server.

Latest Tools Version

The VRC code of the latest version of LN Tools that is installed on the application server.

4GL Engine

The 4GL Engine.

Tools Interface Version

The Tools Interface Version (TIV) number of the 4GL Engine.

For details about the TIV, see the Infor ES Programmers Guide (Infor Support Portal KB 22924522).

BSE

The directory in which the LN software is installed.

Bshell

The name of the bshell.

Localizations

The localization's code. A localization is an adaptation of the standard LN applications for a specific country or region.

Languages

The language codes of the language versions that are available for the LN applications that are installed on the application server.

Portingset

The porting set.

Port Number

The number of the porting set.

Tools Interface Version

The Tools Interface Version (TIV) number of the bshell.

For details about the TIV, see the Infor ES Programmers Guide (Infor Support Portal KB 22924522).

System Status

The System Status:

  • Select DEMO if your system runs on a demo license.
  • Select TEST if your system is a test system.
  • Select OPERATIONAL if your system is a production system.
  • Select IMPLEMENTING if you are currently implementing LN and have not yet completely configured the application.
Operating System (OS)

The name of the operating system that is installed on the application server.

OS Version

The version of the operating system that is installed on the application server.

Target OS Version

The operating system version on which the porting set was built.

Hostname

The host name of the application server.

IP Address

The Internet Protocol address of the application server.

Hardware Name

The name of the manufacturer of the application server.

Hardware Type

The hardware type of the application server.

Table Linking

If this check box is selected, one or more tables are shared between multiple companies. You can view the shared tables in the Logical Tables (ttaad4120m000) session.

DB Driver

The name of the database driver that is used in this environment.

DB Version

The version of the database.

DB License Nr.

The license number of the database.

DB Parameters

The parameters used by the database. These parameters are defined in the Database Definitions (ttaad4110s000) session.

Operating System (OS)

The name of the operating system used on the database server.

OS Version

The version of the operating system used on the database server.

Hostname

The host name of the database server.

IP Address

The Internet Protocol address of the database server.

Hardware Name

The name of the manufacturer of the database server.

Hardware Type

The hardware type of the database server.