Service
Assignment line number for service orders
Assignment line numbers have been extended with more positions.
Equipment as a Service
LN CE now offers Equipment as a Service. This first delivery is a base version to rent out equipment to external customers. Items of type Equipment can be configured as rentables in the new solution.
Rental agreements enable you to reserve and use serialized equipment, and to specify ‘on hire’ and ‘off hire’ dates. Additionally, the functionality offers flexible billing options.
GPS tracking for serialized equipment
To populate the location status of a piece of equipment for a specified date and time, the GPS data (latitude/longitude) can now be collected for equipment that is available as a serialized item.
The GPS data can be accessed and displayed on a map through the Serialized Item (tscfg2600m000) session. The GPS data can also be accessed from the Serialized Item 360 (tscfg2100m100) session.
LN Mobile Service
In Mobile Service, a user can indicate on a material line if the material has been installed, removed, or replaced. This information is used in LN Service to update the physical breakdown structure.
Material availability for service quotes
In the Service Quote Parameters (tsepp010m000) session, the Material Handling group has been added. These check boxes can be selected in this group:
- Create Planned Inventory Transactions: Planned inventory transactions are written if a quote line has a success percentage equal to or higher than a specified threshold.
- Check Material Availability: As for service orders, material availability can now also be checked for service quotes. To select this check box, the Create Planned Inventory Transactions must first be selected.
Order acknowledgement for service orders
An order acknowledgement is now available for service orders. With this acknowledgement, you can formally acknowledge the agreed order.
Shifts functionality in Depot (work orders)
In the Labor Utilization Graph (tisfc8370m000) workbench, you can now calculate KPIs and the predicted order completion for work orders in Service.