Mobile service enhancements

These enhancements have been introduced:

  • LN Mobile Service is enabled for iOS devices.
  • Installations, prices, and inventory are shown based on LN settings.
  • The database can be uploaded to LN from Android or iOS.
  • Order text can be specified and accessed in schedules.
  • Text can be added for all service order cost lines.
  • Serial installation time and repairable item are shown.
  • Visit appointment indicator and sales representative are shown.
  • Badge count is shown on document tabs.
  • The Installation Group field has been added to Mobile Service. Consequently, users can now specify the installation group when creating a new visit or activity. The installation group determines which item/serial can be specified.
  • On the Activity level, search capability is available. Activities can now be filtered based on status.
  • Settings for all mobile instances can be managed on a central global level. The file with the required settings can be downloaded and installed on local devices.
  • With a new filter option, only bench stock items can be displayed that are On Order.
  • A new parameter determines whether all visits much be displayed or only visits for a specific period.
  • With the Register zero travel hours option, it is no longer required to specify travel information for a second visit at the same site.
  • These fields have been introduced and be used on a visit report in LN Mobile Service (Windows only):
    • Sold-to Business Partner
    • Invoice-to Business Partner
    • Ship-to Business Partner
    • Ship-to Business Partner Name
    • Installation Time
    • Location Information
  • A finalized visit can now be modified. With this new option, you can add, for example, additional costs such as hotel expenses. This new option is available only if the corresponding parameter is set in the User Template.
  • If service order notes are available, these notes are now also displayed in the serial history.
  • Ordered materials are now displayed in one overview. When you right-click a selected record, additional information is displayed. Consequently, all material-related order information is now available in one place.
  • A multi-level physical breakdown structure is now displayed in LN Mobile Service, which enables service technicians to view the complete structure of a product.
  • In addition to viewing the physical breakdown, service engineers can now also edit the physical breakdown in LN Mobile Service.
  • When a material is ordered, a carrier can now also be specified. Consequently, a service technician can, for example, specify how the required material must be delivered to a service car.
  • The scanning of barcodes for items and serials is now supported.
  • Service engineers can add notes to an activity. They can now also specify if a note is for internal or external (customer facing) use.
  • You can now set which map provider to use. This setting is for the Windows version of the device only. The options are the map available on the windows device, or the Open Street Map.
  • You can now change inspection data from a past inspection.
  • LN Mobile Service can now be managed through dedicated Mobile Device Management (MDM) software.

    Several mobile service settings are controlled from LN. The settings in the Mobile Service application can be controlled by LN through an app settings file. All these settings require Mobile Service to be connected to LN.An administrator might want to specify some settings before a connection is established with LN. These settings can now be specified through Mobile Device Management for Android and iOS.

  • The Start/Stop /Finish action can be performed for all activities at the same time.
  • A visit report can be customized and used for Android and iOS.
  • Travel hours can be recorded by using Start/Stop options instead of specifying a travel end time.
  • Phone numbers of all contact persons are displayed.
  • Text from Mobile Service, such as the order number, can be copied and used in, for example, a word document.
  • In the settings for the visit report, the PDF conformance level can be specified. These levels are supported:
    • PDF/A-1b
    • PDF/A-2b
    • PDF/A-2u
    • PDF/A-3b
    • PDF/A-3u
  • In Mobile Service, a user can indicate on a material line if the material has been installed, removed, or replaced. This information is used in LN Service to update the physical breakdown structure.
  • If a service order is generated from a service call, the call number is now displayed in LN Mobile Service. Additionally, the call number can be printed on the visit report.
  • If you use LN Mobile Service on an Android device, the minimum supported Android version is now 7.1 (Nougat), to increase security and stability.
  • The start date and end date of labor hours can now be printed on the visit report.
  • If Other Costs are used on a service order activity, these costs are now available in the Serial History.
  • For items and serials, detail screens have been added to navigate to detailed item or serial information. In every place where items and serials are used, links have been added to start these screens.
  • The Documents window has been extended with the possibility to filter and sort the available documents. These sorting options are available:
    • Document Name (Ascending - Descending)
    • Document Type (Ascending - Descending)
    • Date (Ascending)
  • Rental agreements are now supported in the app. However, not all options related to rental agreements are available. For example, the user cannot create a new rental agreement.
  • Planned times can now be used as actual times on assignments. These options are available to determine the time for the actual start and finish times when clicking the start and stop buttons:
    • The current time
    • The planned start and finish time