Generate Work Order from Service Order

You can generate a work order from the service order using the Generate Work Order option in the Service Order Actual Material Costs (tssoc2121m000) session. This option is enabled only if:

  • The Ownership of the repairable item is set to Company Owned in the Service Order Actual Material Costs (tssoc2121m000) session.
  • The value of the Delivery Type field is To Warehouse or To Warehouse by Transport in the Service Order Actual Material Costs (tssoc2121m000) session.
  • The warehousing order is processed and the receipt is confirmed.
  • A work order does not exist for this material cost line.

In the Generate Work Order (tssoc2296m100) session, you can define these data:

  • Service Type: This value is defaulted from the Service Type for Manual Work Order field in the Work Order Parameters (tswcs0100m000) session.
  • Service/Repair Department: This value is defaulted from the Operations Department field in the Serialized Items (tscfg2100m000) session or Installation Group (tsbsc1600m000) session.
  • Reference Activity or Master Routing
  • Work Order Series Number
  • Planned Start Time

Generation of Work Order

For the repairable item, an internal work order is generated for the service order material line and the Order Origin is set to Service Order.

A transfer order is created, if the value of the From Warehouse field in the Work Orders (tswcs2100m000) session is different from the value of the Actual Warehouse field in the Service Order Material Costs (tssoc2122m000) session.

When the value in these fields are the same, the transfer order is deleted and a standard Warehouse Issue order is created to transfer the material from the Warehouse to the service department. This warehouse issue order is created only when the final delivery for the transfer order is performed.

Note: The value in the From Warehouse can be modified as long as the transfer order is updated.

Generation of Work Order Activity

A work order activity is created if a reference activity is specified for the work order. For each reference activity default material, labor, other cost lines and skills can be added.

The work order activities based on the default routing option are created, if a master routing is specified for the work order.