Employees - Service (tsmdm1140m000)
Use this session to list and maintain details of service employees.
In the details session, service employees selected from the Employees - General (tccom0101m000) session, can be linked to a service area and a service car, and have their planning details (supervisor, maximum daily overtime, labor costs) and paging information listed.
On the appropriate menu you can start the following sessions:
- Service Employee - Skills (tsmdm1135m000)- Use this session to list the skills of a selected service employee.
- Service Employees by Supervisor (tsmdm1543m000)- Use this session to display the list of employees to whom the selected employee is the supervisor of.
- Service Area - Service Employees (tsmdm1542m000)- Use this session to display a list of service employees who work in the same service area.
Field Information
- Service Employee
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Note: Only employees whose departments are defined as service centers, are allowed.
- Service Office
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The code of the service department that the service employee works for.
- Description
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The name or description of the service department.
- Service Area
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The code of the service area that the service employee works in.
- Description
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The name or description of the service area.
- Service Car
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The service car that the employee uses to carry out field service.
- Service Car
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The name or description of the service car.
- Supervisor
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The code of the service employee's supervisor.
Selected from the Employees - Service (tsmdm1140m000) session.
Note: Avoid looping: an employee cannot be the supervisor of his own supervisor. - Name
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The name of the service employee's supervisor.
- Maximum Overtime per Day
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The maximum number of extra hours (that is, outside normal hours) the service employee can work per day.
Note: Normal working hours are specified by the calendar code selected for the employee in the Employees - General (tccom0101m000) session. - Sales Rate
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The rate the customer is charged for any overtime work done by the service employee (outside normal working hours).
- Labor Rate Code
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The labor rate of the service employee.
- Cost Rate
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The overtime rate of the service employee.
- Cost Rate
- Sales Rate
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sales currency
- Pager / Phone Enabled
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If this check box is selected, the pager is enabled.
If this check box is cleared, the pager is inactive.
- Assignment
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The service engineer's current assignment.
- Description
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The description of the assignment.
- Notes
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Enter additional text as required.
- Last Transaction Date
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The date and time when this information was last modified.