Template Helpdesk Terms (tsctm1135m100)
Use this session to maintain the selected help desk cost-term that is associated with the coverage term that is selected from the service-contract template.
Field Information
- Contract Template
- Coverage Type
- Coverage Line
- Helpdesk Line
- Covered Calls
- Covered Call Units
- Cost Component
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cost component
- Description
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The description of the cost component.
- Invoice Interval
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The invoice interval's code.
- Description
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The description of the invoice interval.
- Time Unit
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The unit in which time is quantified.
- Labor Rate Code
- Description
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The description of the labor rate.
- Cost Amount
- Cost Amount
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Your company's reference currency, which is defined in the Companies (tcemm1170m000) session.
- Sales Amount
- Sales Amount
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Your company's reference currency, which is defined in the Companies (tcemm1170m000) session.
- Text
- Response Type
- Description
-
The description of the response time.
- Response Time Unit
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The unit used to quantify the response time.
- Description
-
The description of the response time unit.
- Coverage Time Calendar
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The calender used to calculate the coverage time applicable for the helpdesk call.
- Description
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The description of the coverage time calender.
- Reaction Period
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The time taken to react to the helpdesk call.
- Resp. Time Defn. Method
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The mthod used to calculate the response time. You can either use time units or business days to calculate.
- Solution Start Period
- Solution Start BD Counter
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If Response Time Definition method is set to Business days,then the solution start business days counter must be entered. The Solution start date is measured in terms of Business days.
- Solution Finish Period
- Solution Finish BD Counter
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If Response Time Definition method is set to Business days,then the solution finish business days counter must be entered. The Solution Finish date is measured in terms of Business days.