Call Transaction Log (tsclm8580m000)
Use this session to display the call transactions that are logged.
Transactions are logged for a call whenever there a change is made to any of the following fields:
- Status
- Emergency
- Sold-to BP
- Installation Group
- Item
- Serial Number
- Reported Problem
- Problem Priority
- Appointment
- Support Department
- Support Engineer
- Waiting
- Expected Problem
- Expected Solution
- Required Activity
- Established Problem
- Established Solution
- Activity Taken
- Spent Time [HHHH.MM]
- Blocking
- Comment
- Duration
- Description
- Bad Fix
- Reaction Time
- Latest Solution Start Time
- Latest Solution Finish Time
You can view details of:
- All transactions
- Transactions due only to status
- Transactions due only to waiting
- Transfer-related transactions
Field Information
- Call
-
The code that identifies the call.
- Transaction Time
-
The date and time that the transaction was logged.
- Action Done By
-
The user, who can be the call-taker, support engineer, or service ngineer, who performed the change.
- Status
-
The current status of the call.
- Modified Field
-
The field modified in the transaction.
Selected from:
- Waiting
-
If this check box is selected, the call has been put on hold by the user, who can be the call-taker, support engineer, or service engineer, to allow more time to solve the call.
- Comment
-
Indicates if transaction text exists for the call.
- Old Value
-
The value of the field before the field was modified.
- New Value
-
The current value of the modified field.