Service Resolution - Probability Analysis (tsclm3150m000)
Use this session to list the service resolutions for call, service order, maintenance sales order and work order. The session also display the calls contributed to a particular probability percentage.
When a call is solved, the data displayed in this session gets updated and a record is inserted in this table with values for all the listed fields.
When the call is transferred to a Service Order Activity session or Maintenance Sales Orders (tsmsc1100m000) session, a record is inserted in this entity based on the inputs of all the fields available at that time.
Field Information
- Origin
-
Select the origin of the solved problem.
You can select the Origin from the following:
- Call
- Service Order
- Maintenance Sales Order
- Work Order
- Order Number
-
The series code that identifies the Service Order, Maintenance Sales Order or Work Order.
- Activity Line
-
The activity line represents the reference activity and master routing that must be carried out for a Service Order, Maintenance Sales Order or Work Order. The activity line is identified by a sequence number.
- Activity Line
-
The description or name of the code.
- Call
-
The code that identifies the call.
- Call Description
-
The description or name of the code.
- Serialized Item Group
-
The code that identifies the serialized item group.
- Description
-
The description or name of the code.
- Service Item Group
-
The code that identifies the service item group.
- Call Group1
-
The code that identifies the call group 1.
- Call Group2
-
The code that identifies the call group 2.
- Sold-to BP
-
The code that identifies the sold-to business partner.
- Installation Group
-
The code that identifies the installation group.
- Item
-
The code that identifies the item.
- Serial Number
- Reported Problem
-
The code that identifies the reported problem.
- Expected Problem
-
The code that identifies the expected problem.
- Actual Problem
-
The code that identifies the actual problem.
- Expected Solution
-
The code that identifies the expected solution.
- Actual Solution
-
The code that identifies the actual solution.
- Reference Activity
-
The code that identifies the reference activity.
- Description
-
The description or name of the code.