To use overtime

To use the overtime functionality, you must define the following:

• The Overtime check box in the Service Order session is intended for service applications on which maintenance activities cannot be carried out during normal working time. The check box is not inteded for call solution, which in urgent cases must be carried out in overtime.
• On a service contract header, a service-contract quotation, or a service-order quotation, you can also specify that overtime is applicable. The consequence of using overtime is that the customer usually must pay more. You can specify this when you select a labor rate in which overtime costs are calculated.
• If a service contract or a service-order quotation is specified in the service order header, the default value for overtime is copied from the service contract or the service-order quotation.
• In the Employees - Service (tsmdm1140m000) session, you can specify the Maximum Overtime per Day for a service employee.