About this Guide

This guide provides information about the various concepts and processes such as warranty, warranty handling and linking warranties, available in Claim Management.

Objectives

This document is designed to meet the objectives described below. It is assumed that you already have a understanding of LN Service

Understand the following concepts

  • Customer Claim
  • Supplier Claim

To perform the following tasks

  • Customer Claim Process
  • Supplier Claim Process
  • Generating Supplier Claim from Different Origins

Document summary

This user's guide explains the various concepts and process available in the Claim Management module.

How to read this document

This document is assembled from online Help topics. As a result, references to other sections in the manual are presented as shown in the following example:

For details, refer to LN Service Online Help.

Please refer to the Table of Contents to locate the referred section.

Underlined terms indicate a link to a glossary definition. If you view this document online and you click on underlined text, you jump to the glossary definition at the end of this document.