Statistics- Problems and Solutions
When a call is solved or a Service Order Activity is completed, data in the Statistics - Problems and Solutions (tsclm3160m000) session is updated.
If the combination of
- Serialized Item Group
- Item
- Service Item Group
- Call Group1
- Call Group2
- Reported Problem
- Expected Problem
- Actual Problem
- Expected Solution
- Actual Solution
- Reference Activity
is already present, the calculated count will increase by one.
If the combination not present, a new line is created in the Statistics - Problems and Solutions (tsclm3160m000) session with calculated count as one.
The Statistics data is used in the Probability Analysis.