Extended Integration between Project and Service for After Sales Services

At the time of selling or delivering a product a maintenance contract is also sold as part of the value added service. In Project, for items that require service, After Sales Service is linked to the contract deliverable.

When selling the product, you can:

Add warranty
Generate a service contract (with a preventive maintenance plan)

To view and access After Sales Service

You can view the items for which After Sales Service is enabled in the following sessions:

Contract Lines (tpctm1110m000)
Contract Deliverables (tppdm7100m100)
Contract Deliverables Schedule (tppdm7100m200)
Backorders (tppdm7100m300)
Contract Deliverables Monitor (tppdm7100m400)
Project Shipments (tppin0160m000)

Master data

After Sales Service is enabled for the contract deliverable only if:

The Extended Service Integration check box is selected in the Contract Parameters (tpctm0100m000) session, for the contract line to which the contract deliverable is linked.
The Process to Service after Delivery check box is selected for the item in the Items - Service (tsmdm2100m000) session.
The Delivery Schedule Present check box must be cleared in the Contract Deliverables (tppdm7100m100) session.
The Contains Customer Furnished Material check box must be cleared in the Contract Deliverables (tppdm7100m100) session.

Based on the settings, the after sales service actions are executed when a delivered after sales service line is processed to Service.