Sales return orders
If goods must be returned on a sales order, a return order can be created. A return order can include only negative amounts.
To use return orders:
Note:
- If the return order includes a serialized item, an installation group is automatically linked to the return order when the delivery
information is updated on the order through the Warehouse Receipt (whinh3512m000) or Update Sales / Service Order with Delivery Information (tdpur4222m000) sessions.
However, an installation group is not automatically linked if:
- The serialized items on the sales return order line are linked to different installation groups in Service.
- The item is an anonymous item, or the items are serialized in Service only.
- If goods are returned on a direct delivery order, the steps related to the direct delivery procedure apply. For more information, refer to Direct delivery.
- If a specification is linked to the sales order line and the Return Order is of the Return Rejects type, this specification is not copied to the return order line.