LN Customer 360

The LN Customer 360 mobile application now supports these new features:

  • Use of attachments, through the IDM integration.
  • Capture on camera of the contact's picture when creating a new contact for a customer.
  • Tracking of GPS coordinates.

    When a task is completed and the status of an appointment meeting is set to Held, GPS data can be captured and transmitted to LN. The phone or tablet that uses the customer 360 app must have the GPS data capture active to send the GPS data to the Employee GPS Data (tccom0105m000) session in LN. You must enable Location Tracking in the Settings screen of the customer 360 app.

    When the status of an appointment meeting is changed to Held, an icon enables you to identify your location by looking at the read-only map. When saving the changed appointment, the GPS data is sent to LN for storage.

  • Information about service orders, service calls, maintenance sales orders, claims, and project contracts.
  • Use of maps. You can now see the customer's location on a map in relation to the user's GPS location. In addition, the location's pushpin icon shows any open sales quotes or opportunities.