Maintenance delivery type

To handle maintenance through the project contract, Maintenance has been introduced as a new deliverable type in the Contract Deliverables (tppdm7100m100) session.

Additionally, this data has been added:

  • The Support Maintenance with Contract Deliverables check box, which must be selected in the Contract Parameters (tpctm0100m000) session.
  • The Default Price Maintenance parameter in the Contract Parameters (tpctm0100m000) session, which determines whether the default sales price is based on sales or service item data.
  • The Maintenance tab in the Contract Deliverables (tpppdm7100m100) session, which combines data from the other tabs with options that are specific to Maintenance.

If maintenance is handled through the project contract, these features are applicable:

  • The Item – Service data is started when zooming for an item. Only items are allowed for which the Process to Service after Delivery check box is selected.
  • Serials can be registered, but registration is optional in Project.
  • After activation of the deliverable, After Sales Service data is created.
  • Additional information is passed to the After Sales Service line.
  • When processing the After Sales Service information that is based on the deliverable, Maintenance Sales Order and Part Maintenance lines are created. These lines can be processed as regular lines. The related costs are visible in Project based on the project peg.
  • Invoicing is performed through Project or Service.
  • If invoiced through Project, the contract and invoice type are key data.
  • The invoiced value is always visible in Project.

The Turn Around Time (TAT) can be used if the Project (TP) check box is selected in the Turnaround Time Parameters (tcttm0100m000) session. During creation of a TAT document in Project, either the Contract Delivery Date or the Confirmed Delivery Date is required as input. If multiple TAT documents are required, you must specify several deliverable lines or use a deliverable schedule. Contract deliverable actions can be used as a start or stop event in the TAT Event Set (tcmcs2151m000) session.