Notification of existing service orders when specifying a new service order

When specifying or updating a service order, or when copying a service order in the Copy Service Order (tssoc2280m000) session, a search for matching service orders is performed based on various fields.

If service order parameters have been specified on the service office level, the Service Office field is considered in the search. If set in the Searching Based on field of the Service Order Parameters (tssoc0100m000) session, the Sold-to Business Partner, Installation Group, or Serialized Item are considered. Additionally, various other fields are taken into account.

If a matching service order is found, a message is displayed that includes the service order number. If several matching service orders are retrieved, the number of matches is shown in the message.

When searching for matching service orders, these conditions are applicable:

• The service office and order procedure must always match
• The sold-to BP and invoice-to BP must match when specified
• If the Searching Based on field is set to Installation Group or Serialized Item, these fields must match

In the Statuses for notifying group of the Service Order Parameters (tssoc0100m000) and Service Offices (tsmdm1100m100) sessions, a time fence can now be specified for the Completed, Costed, Closed, and Canceled statuses. When searching for existing service orders, only the orders with the selected status that fall in the specified time fence can be considered as matches.