Updating Physical Breakdown through Service Order Materials

In LN physical breakdowns can be updated based on removed, replaced, and newly installed materials registered on the service order.

In Mobile Service there are two ways in which materials can be registered to update the physical breakdown:

By opening the physical breakdown page in the context of a service order and visually adding items to the physical breakdown, removing items from the physical breakdown, and replacing items in the physical breakdown.
By adding used, returned, or scrapped materials and entering the Replacement For, Parent Item, Parent Serial Number and Position fields in the material detail screen. Refer to the documentation of the material cost session in LN for guidance on how to set these fields.
Note: Remember to click the Use button on the material in the materials list to confirm the material usage; otherwise, the material change will not be applied to the physical breakdown

To open the physical breakdown page in the context of a service order:

Navigate to the Materials page of the activity for which these materials should be registered.
Click the Physical Breakdown option. This can be done for a selected material or without selecting a material.
Note: You need authorization to view and make changes to physical breakdowns through materials on the service order in Mobile Service. See options Update Physical Breakdown from Service Order Material and Show Physical Breakdown in Service User Templates (tsmdm1160m000) session.

At the top of the page the service order and activity from where the physical breakdown page was opened are shown. The presence of these fields is an indication that the physical breakdown page is opened in a service order context. These fields can be dismissed to show the current physical breakdown. Materials are only added and updated for the service order when the page is in the service order context. When the physical breakdown is not displayed in the service order context any changes done are direct changes to the physical breakdown and no materials will be registered for a service order activity.

When the physical breakdown page is in the service order context, the displayed physical breakdown shows the installed, removed, and replaced items for the entire service order, not just from the activity from which the physical breakdown page was opened.

To install an item:
Windows: select the item in the physical breakdown under which the item needs to be installed.
This is the parent item. Click the Install option. Specify the required information. Click Install.
Android/iOS: drill down on the parent item under which the item needs to be installed. The item is now shown in the top of the screen. Select option Install from the context menu of the item. Specify the required information. Click Save.
To remove an item:
Windows: select the item in the physical breakdown. Click the Remove option. Specify the required information. Click Remove.
Android/iOS: select option Remove (Returned) or Remove (Scrapped) from the context menu of the item that you want to remove. Specify the required information. Click Save.
To replace an item:
Windows: select a removed item in the physical breakdown. Click the Replace option. Specify the required information. Click Replace.
Android/iOS: select option Replace from the context menu of a removed item. Specify the required information. Click Save.
To edit an item:
Windows: select the item in the physical breakdown. Click the Edit Removal, Edit Replacement or Edit Installation option.
Android/iOS: select option Edit Removal (Returned), Edit Removal (Scrapped), Edit Replacement or Edit Installation from the context menu of the item you want to edit.
To undo changes:
Windows: select the item in the physical breakdown. Click the Undo Removal, Undo Replacement or Undo Installation option.
Android/iOS: select option Undo Removal, Undo Replacement or Undo Installation from the context menu of the item for which you want to undo changes.

The materials corresponding to the physical breakdown changes will be registered on the service order. These materials can be seen in the Materials screen. Click the back button in the Physical Breakdown screen to go back to the Materials screen. An installed or replaced item results in a used material. A removed item results in a scrapped or returned material.

The physical breakdown changes that are applied in a service order context are actualized once the activities are completed or costed.