Introduction

Infor LN Mobile Service is an application that is available on Infor LN 10.4,10.5, 10.5.2, 10.6, 10.7 and LN Cloud Edition. It is not a stand-alone application but an addition to and fully integrated with the Service module of Infor LN.

This application provides field service engineers quick access to relevant resources and data. This improves service resolution efficiency and customer satisfaction. The field service engineer is linked to a service department and is responsible for performing service activities assigned to the designated department. The service engineers can use this application as a virtual office, to accomplish their day-to-day tasks, remotely.

Infor LN Mobile Service has a new and modern user experience and is available for:

  1. Windows devices running on Windows 7, Windows 8/8.1 or Windows 10 or Windows 11, except for the RT versions.
  2. Android devices with Android 7.1 or higher, except for Android TV, Wear OS and any device that is not certified by Google.
  3. iOS iPhones and iPads with iOS 8.0 or later. Supported architectures: ARM64 and ARMv7.

This user guide describes the functions and features of Mobile Service. As Mobile Service could have different navigation patterns, dependent on the device, it is recommended to read chapter User Interface and Navigation first. If required, the difference per device is mentioned in this guide.

Note: The available functionality in Mobile Service depends on the LN version it integrates with. The LN Cloud Edition supports the most functionality, earlier LN versions support less functionality.