Data Authorization Requirements for Service Quotes

The table explains the various roles that can be defined for the activities related to Service.

Authorized Roles Tasks Associated Attributes Permissions
Service Administrator
  • Creates and maintains service contract quotes
  • Monitors service contract quotes
  • Transfers service contract quotes to service contract
  • Cancels service contract quotes
  • Service Contract Quotes
    • Internal Sales Representative
    • Service Department
    • Enterprise Unit
    • Line of Business
  • Installation Groups
  • Serialized Items

Other Attributes:

  • Item
  • Project
  • PCS Project
  • Business Partner
  • Sales Price List
  • The employee can only see, create or modify assigned service contracts quotes.
  • In the header of the contract quote:
    • The employee can only zoom to and use assigned business partners.
    • The employee can only zoom to and use assigned sales price lists.
  • In the lines of the contract quote:
    • The employee can only zoom to and use assigned business partners.
    • The employee can only zoom to and use assigned installation groups.
    • The employee can only zoom to and use assigned (PCS) projects.
    • The employee can only zoom to and use assigned items.
    • The employee can only zoom to and use assigned serialized items.
  • Creates and maintains service order quotes
  • Monitors service order quotes
  • Transfers service order quotes to service orders
  • Cancels service order quotes
  • Service Contract Quotes
    • Internal Sales Representative
    • Service Department
    • Enterprise Unit
    • Line of Business
  • Installation Groups
  • Serialized Items

Other Attributes:

  • Item
  • Project
  • PCS Project
  • Business Partner
  • Sales Price List
  • The employee can only see, create or modify assigned service order quotes.
  • In the header of the order quote:
    • The employee can only zoom to and use assigned business partners.
    • The employee can only zoom to and use assigned sales price lists.
  • In the lines of the order quote:
    • The employee can only zoom to and use assigned installation groups.
    • The employee can only zoom to and use assigned (PCS) projects.
    • The employee can only zoom to and use assigned items.
    • The employee can only zoom to and use assigned serialized items.
  • Creates and maintains maintenance sales quotes
  • Monitors maintenance sales quotes
  • Transfers maintenance sales quotes to maintenance sales orders
  • Cancels maintenance sales quotes
  • Maintenance Sales Quotes
    • Internal Sales Representative
    • Service Department
    • Enterprise Unit
    • Line of Business
  • Installation Groups
  • Serialized Items

Other Attributes:

  • Item
  • Project
  • PCS Project
  • Business Partner
  • Sales Price List
  • The employee can only see, create or modify assigned maintenance sales quotes.
  • In the header of the maintenance sales quote:
    • The employee can only zoom to and use assigned business partners.
    • The employee can only zoom to and use assigned sales price lists.
    • The employee can only zoom to and use assigned projects.
  • In the lines of the maintenance sales quote:
    • The employee can only zoom to and use assigned installation groups.
    • The employee can only zoom to and use assigned (PCS) projects.
    • The employee can only zoom to and use assigned items.
    • The employee can only zoom to and use assigned serialized items.
Account Manager / Service Manager
  • Monitors service contract quotes
  • Service Contract Quotes
    • Internal Sales Representative
    • Service Department
    • Enterprise Unit
    • Line of Business
  • The employee can only see assigned service contracts quotes.
  • Monitors service order quotes
  • Service Contract Quotes
    • Internal Sales Representative
    • Service Department
    • Enterprise Unit
    • Line of Business
  • The employee can only see assigned service order quotes.
  • Monitors maintenance sales quotes
  • Service Contract Quotes
    • Internal Sales Representative
    • Service Department
    • Enterprise Unit
    • Line of Business
  • The employee can only see assigned maintenance sales quotes.